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Cigna Earns Full URAC Accreditation for Case Management, Utilization Management and Pharmacy Benefit Management


• Case management helps people coping with illness or health challenges
• Utilization management ensures an individual’s benefits are administered correctly
• Pharmacy benefit management helps individuals with access to drugs and pharmacies

BLOOMFIELD, Conn. - Cigna Health Management, Inc., a subsidiary of Cigna Corp. (NYSE:CI), has earned full accreditation from URAC for the company’s case management and utilization management programs. In addition, Cigna Pharmacy Management has earned full accreditation for its pharmacy benefit management. All of the accreditations are effective for three years and recognize the quality of these customer-focused programs.

URAC is an independent, nonprofit organization that promotes health care quality through its accreditation, education and measurement programs. URAC’s rigorous, nationally-recognized accreditation process typically lasts several months and includes an extensive review of a company’s programs and operations.

“By applying for and receiving URAC accreditation, Cigna has demonstrated a commitment to quality health care,” said URAC Vice President of Accreditation Services, Susan DeMarino. “Quality health care is crucial to our nation’s welfare and it is important to have organizations that are willing to measure themselves against national standards and undergo rigorous evaluation by an independent accrediting body.”

“We appreciate this vote of confidence from URAC,” said Matt Manders, Cigna president for regional and operations. “The real winners are the millions of individuals we serve every day. Through these accreditations, URAC has affirmed that Cigna delivers easy access to care supported by reliable policies and procedures, combined with caring clinical staff who deliver quality services that our customers rely on to help them improve and maintain their health.”

Cigna’s case management programs help people who are coping with cancer, diabetes, a complicated pregnancy, a transplant and a wide range of health challenges. Individuals receive health coaching and other support that helps them get the most from their health care benefits and other services.

Cigna’s utilization management program reviews health care services for medical necessity and appropriateness to help ensure that an individual’s benefits are administered correctly. Cigna’s pharmacy benefit management ensures that contract terms and pricing are clear, so that individuals have access to the drugs and pharmacies they need to be healthy.

About URAC

URAC is an independent, nonprofit organization that promotes health care quality through its accreditation, education and measurement programs. URAC offers a wide range of quality benchmarking programs and services that keep pace with the rapid changes in the health care system and provide a symbol of excellence for organizations to validate their commitment to quality and accountability. Through its broad-based governance structure and an inclusive standards development process, URAC ensures that all stakeholders are represented in establishing meaningful quality measures for the entire health care industry. For more information, visit, follow us on twitter, or visit our page on LinkedIn.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to helping people improve their health, well-being and sense of security. All products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Connecticut General Life Insurance Company, Cigna Health and Life Insurance Company, Life Insurance Company of North America and Cigna Life Insurance Company of New York. Such products and services include an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products including group life, accident and disability insurance. Cigna maintains sales capability in 30 countries and jurisdictions, and has approximately 78 million customer relationships throughout the world. To learn more about Cigna®, including links to follow us on Facebook or Twitter, visit


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