Glover Cleaning Brings New Meaning to Customer Service
Integrating Facebook interaction with award winning customer service raises the bar for full customer interaction. Greater contact with customers through social media engagement provides new challenges and opportunities few are realizing locally.
Salt Lake City, UT – Everyone knows that the internet has changed the way people do business and no one knows this more than Glover Cleaning. They know that 97% of their customers look them up on the internet before they do business with them. They also know that they spend more time on Facebook than any other website. Glover’s commitment to customer service reflects the changes that are taking place, by using Facebook to expand their ability to provide superior service.
From 9 to 5 there will be a staff member from the Glover Team monitoring their Facebook page to provide feedback, resolve concerns, and answer questions. This means that at any given time whether by computer, smartphone, or a telephone call a customer can receive first-class service. This commitment to customer service is already paying dividends for Glover Cleaning customers.
Eric Villarreal, Department Manager of Glover Cleaning, had this to say “Even though we were recently awarded the Angie’s List “Super Service Award” for 2011 and qualified for the ARCSI certification which is given to certify first-rate business practices and the latest industry cleaning technologies, we know that finding new ways to serve and connect with our customers is extremely important and not easy. We don’t want to rest on our laurels - we want to raise the bar. By integrating Facebook with what is already working well, it gives us that extra edge in providing the absolute best service possible, which is what our customers deserve”.
A recent customer, Vicki (Salt Lake City, UT), had this to say “when I think about what Glover means for me, it’s all about service. There is no better feeling than to be able to pick up the phone and speak with a knowledgeable person that can get me the information I need. Their customer service is 2nd to none!”
Whatever new technologies or practices are used, one thing that can be counted on is Glover Cleaning doing whatever it takes to reach their customers.
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