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Analyst Report Positions ACS, A Xerox Company, as a Leader in Desktop Outsourcing


DALLAS -- ACS, A Xerox Company (NYSE: XRX), has been placed by Gartner, Inc. in the ‘Leaders’ Quadrant of the 2011 Magic Quadrant for Desktop Outsourcing Services, North America.’ [1]

Desktop management services provide businesses a comprehensive approach to managing all end-users IT platforms and devices, including desktop and laptop computers. ACS works with clients to design and execute a desktop management strategy, focusing on preventive and remedial maintenance as well as proactive programs.

“Our desktop management services enable organizations to manage devices faster and more cost-effectively than is possible with in-house support,” said Derrell James, executive vice president and group president, ACS IT Outsourcing Solutions. “We believe placement in Gartner’s Magic Quadrant reaffirms our customer responsiveness, the technical skill set of our staff, and the high level of innovation based on our virtualization solution and security.”

ACS was positioned in the leaders quadrant based on the evaluation criteria of ability to execute and completeness of vision. According to the report, “Leaders deliver their service solutions skillfully, have a clear vision of the direction of the desktop outsourcing services market, and are actively building and improving their competencies to sustain their leadership positions. The Leaders quadrant indicates the maturing desktop outsourcing services market. However, the continuing changes in the delivery model capabilities will continue to drive continued change in the market. Leaders have demonstrated their many years of experience in delivering desktop managed services, and understand the requirements to successfully deliver these services. They have proven their ability to execute their strategic visions. This was particularly evident during the reference-checking portion of the analysis.”

The Magic Quadrant is a proprietary research tool developed by Gartner that offers visual snapshots of a market’s direction, maturity and participants, and evaluates companies on completeness of vision and ability to execute.

About Xerox
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 134,000 people of Xerox serve clients in more than 160 countries. For more information, visit,, or For investor information, visit

About the Magic Quadrant
The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

[1] Gartner “Magic Quadrant for Desktop Outsourcing Services, North America” by William Maurer, et al. June 22.


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