Leading Analyst Firm Positions Oracle’s Siebel CRM Application in Leaders Quadrant for Field Service Management
REDWOOD SHORES, Calif., 02-MAY-2006 Oracle today announced that Oracle’s Siebel CRM Application has been positioned in the Leader Quadrant of the 2006 Gartner Field Service Management (FMS) Magic Quadrant.1 Siebel Field Service enhances customer service, productivity and revenue by supporting closed-loop problem resolution with multi-channel customer service, mobile and wireless connectivity, schedule optimization for field resources, shipping, receiving, depot repair, parts logistics, inventory management and invoicing functionality.
The Gartner Magic Quadrant provides guidance for organizations that are seeking to purchase, replace or upgrade a field service management solution. Gartner’s Magic Quadrant positions vendors in a particular market segment based on their completeness of vision and their ability to execute on that vision.2 According to Gartner, Leaders in this category demonstrate field service management market strength and have the ability to affect market trends in all the categories of criteria on which they are evaluated. Users of the software feel they are gaining a competitive advantage. 3
According to the report, “Organizational desire for enhanced customer insight and better support of the mobile field technician will drive market consolidation4.”
Gartner conducted a thorough evaluation of select field service management vendors using the following inclusion and exclusion criteria5:
* The vendor had five new 2005 customer references for FSM functionality, as defined in the market definition, and is a worldwide vendor selling and supporting multiple industries;
* The vendor has generated at least $3 million in packaged-application new customer revenue for FSM in the past four rolling quarters, the majority of which is from large enterprises. An exception is made when the vendor, even if small, fills a critical (but niche) gap;
* The vendor has sufficient professional services to fulfill customer demands during the next six months;
* The vendor has at least enough cash to fund one year of operations, given current burn rates.
The full 2006 Gartner Field Service Management Magic Quadrant report can be found at the following URL - http://mediaproducts.gartner.com/reprints/oracle/138727.htm
About The Magic Quadrant
The Magic Quadrant is copyrighted March 1, 2006 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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1 Gartner Research “Magic Quadrant for Field Service Management, 2006,” by Michael Maoz,. April 3, 2006
2 Gartner Research “Magic Quadrant for Field Service Management, 2006,” by Michael Maoz,. April 3, 2006
3 Gartner Research “Magic Quadrant for Field Service Management, 2006,” by Michael Maoz,. April 3, 2006
4 Gartner Research “Magic Quadrant for Field Service Management, 2006,” by Michael Maoz,. April 3, 2006
5 Gartner Research “Magic Quadrant for Field Service Management, 2006,” by Michael Maoz,. April 3, 2006
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