Mercedes-Benz Of Long Beach Confirms Mercedes-Benz Received The JD Power 2011 Customer Service Award
March 7, 2011 – Signal Hill, Calif.- Mercedes-Benz of Long Beach confirms, Mercedes-Benz USA (MBUSA) was recognized at the J.D. Power and Associates Customer Service Roundtable in Las Vegas as a J.D. Power 2011 Customer Service Champion.
To qualify for inclusion on the elite list, companies must have not only excelled within their own industries, but must have stood out among leading brands in 20 major industries evaluated by J.D. Power.
"We’re excited that Mercedes-Benz has received such a high honor,” said Bob Milner, General Manager of Mercedes-Benz of Long Beach. “Mercedes-Benz continually tries to improve in all facets of the brand, so this is a great recognition.”
Five key customer points were measured including: people, presentation, process, product, and price.
To identify the J.D. Power 2011 Customer Service Champions, J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power’s syndicated research as well as additional, supplemental research. From these brands, 40 were chosen as the highest-performing companies that deliver service excellence to U.S. customers—both within their respective industries and across all industries measured.
For more information contact Mercedes-Benz of Long Beach at 562-988-8300 or visit mbzlongbeach.com. Don’t forget to become of fan of Mercedes-Benz of Long Beach on Facebook (http://www.facebook.com/pages/Signal-Hill-CA/Mercedes-Benz-of-Long-Beach/118434897517), and become a follower of Mercedes-Benz of Long Beach on Twitter (http://twitter.com/MBZLongBeach).
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