CA Joins Carnegie Mellon University’s It Research Consortium To Develop And Formulate Sourcing Best Practices
Best Practice Standards to Improve Quality of Service And Increase Operational Efficiencies
ISLANDIA, N.Y., April 11, 2006 – CA (NYSE: CA) today announced it has joined Carnegie Mellon University’s Information Technology Services Qualification Center (ITSqc) Research Consortium to develop and formulate sourcing best practices standards.
ITSqc is a multidisciplinary group of researchers, practitioners, and organizations that addresses the needs of IT-enabled service providers and their clients by creating capability models and qualification methods that improve the sourcing relationships for IT-enabled sourcing transactions.
As one of the world’s largest information technology (IT) management software companies, CA has extensive experience in IT service management and its best practices.
“We are pleased to lend the expertise and insights we have developed over thousands of successful enterprise IT management implementations worldwide to the creation of sourcing best practices and standards,” said Una O’Neill, senior vice president and general manager, CA Technology Services. “These practices and standards will help both public and private sector organizations optimize the effectiveness and efficiency of technology solutions and services.”
The ITSqc is developing two complementary eSourcing Capability Models for service providers and for clients who use IT-enabled sourcing services. The models include a number of best practices that are associated with successful sourcing relationships, and can assist service providers and clients in identifying and assessing their current capabilities associates with best practices.
“We feel CA will make significant contributions to our efforts and to the growing global adoption of the eSourcing Capability Models,” said Jane Siegel, PhD, director of the ITSqc. “CA’s perspective as a global provider of enterprise IT management software and services for government and industry complements ongoing efforts within the ITSqc.”
The Consortium is comprised of representatives from the Standardisation, Testing, and Quality Certification (STQC) Directorate of the Department of Information Technology, Government of India, the IT Services Management Forum (itSMF USA), TPI, several first-tier service providers, specialized service providers, and client organizations.
About the Information Technology Services Qualification Center (ITSqc)
Carnegie Mellon’s Information Technology Services Qualification Center (ITSqc) is a multidisciplinary group of researchers, practitioners, and organizations that addresses the needs of IT-enabled service providers and their clients. To that end, ITSqc develops quality models and qualification methods for organizations involved in strategic service management and sourcing in the evolving Internet economy and provides executive and professional education in these areas. Please see: http://itsqc.cmu.edu for more information. Its eSCM best practice models are in use in more than 40 countries across the Asia Pacific, Latin America, Europe, and the U.S.A. by organizations providing services in 9 market sectors and 12 services, varying from 100 person call centers up to multi-site, thousands of employees BPO units in first tier multi-national providers.
CA (NYSE: CA), one of the world’s largest information technology (IT) management software companies, unifies and simplifies the management of enterprise-wide IT. Founded in 1976, CA is headquartered in Islandia, N.Y., and serves customers in more than 140 countries. For more information, please visit http://ca.com.
Copyright © 2006 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.
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