ACS, A Xerox Company, Signs Renewed Contract to Process Child Support Payments in Wisconsin
DALLAS – The Wisconsin Department of Children and Families will benefit from new technology and services from Affiliated Computer Services, Inc. (ACS), A Xerox Company (NYSE: XRX), as part of a renewed eight-year, $30 million contract to process child support payments.
ACS will continue operating the state’s child support payment processing operation, known as a State Disbursement Unit (SDU). ACS has run the SDU since 1998, providing services that include processing and disbursing payments, performing monthly bank reconciliations and managing a customer service call center.
Beginning in 2011, ACS will also administer the state’s program that offers child support payments on a debit card, providing recipients faster and more convenient access to their funds on a card accepted at thousands of retailers and ATMs.
ACS also will introduce technology to reduce SDU costs by automating the processing of some paper-based payments that had been performed manually. Last year, ACS processed about 4.5 million child support transactions in Wisconsin totaling about $800 million.
“ACS has demonstrated it can provide the State of Wisconsin and its citizens with superior performance. Using this new technology is one more way we are working to help strengthen families and be effective and responsible to the Wisconsin taxpayer,” said Susan Pfeiffer, director, Bureau of Child Support, Wisconsin Department of Children and Families.
ACS is the country’s leading provider of child support services with SDU operations in 14 states processing nearly half of the nation’s child support payments.
“Wisconsin is an excellent example of how state government can accomplish more per administrative dollar while significantly improving the lives of benefit recipients,” said Joseph Doherty, executive vice president and group president, ACS Government Solutions. “It’s a powerful model as state governments continue to face financial challenges.”
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries.
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