Delphi Expands Its Parts Operation, Training and Service Centre Network in Russia, Central and Eastern Europe

FRANKFURT — Delphi is expanding its parts operation, training and service center network in Russia, Central and Eastern Europe, as demand for high quality replacement parts and servicing for petrol and diesel vehicles in these regions continues to grow. The company launched its comprehensive product portfolio, including air conditioning, brakes, shock absorbers, steering and suspension, vehicle electronics components, as well as a full range of diagnostic tools and specialised diesel test equipment. It will also soon be launching its innovative new fuel analyser in these regions.

In preparation for the official launch of its Delphi Service Centre network in these regions, Delphi has recruited a number of high quality independent garages and is providing them with all the latest training on key topics such as air conditioning maintenance, complete braking and steering and suspension systems, vehicle electronics, diagnostics and diesel servicing. These product ranges are all supported by Delphi’s rich 100 year OE heritage and engineering expertise. The Delphi portfolio is complemented in Russia and Central European countries with specific applications to meet with the needs of the local car parc and provide complete coverage locally, including Lada models as well as most popular Asian models.

“With 33 million vehicles in Russia alone, independent garages joining our Delphi Service Centre network will benefit from the growing requirement for high quality servicing,” explains Mike Rayne, vice president, Delphi Product & Service Solutions, Diesel. “We can provide members of our network with the diagnostic equipment they need to carry out first-class fault diagnosis, together with access to training, technical bulletins and support. More than 70 percent of cars in Russia are over ten years old, which creates a significant demand for replacement parts and servicing. There is also a large segment of heavy duty diesel vehicles, with the overall diesel vehicle parc in Russia set to grow by 30 percent in the next three years.”

Delphi has been present as an original equipment manufacturer in Russia since 1990 and currently operates two manufacturing sites in the Samara region, as well as a national customer service and sales team based in Moscow. In order to raise awareness of its technical expertise and OE-specification products among aftermarket businesses, the company’s representatives in Russia, Central and Eastern Europe have run parts promotions, attended trade shows and increased their level of interaction with key automotive media in these countries.

“While interest in the Delphi brand among automotive aftermarket businesses is already high in these regions, we are keen to highlight how Delphi differentiates itself by manufacturing the parts that cars are born with, offering technicians the opportunity to learn about emerging vehicle technologies and improving their service repair capabilities,” concludes Alisher Khudayberdiev, Independent Aftermarket and Diesel Business Development and Country Director for Delphi Products & Services Solutions (DPSS) in Russia. “We will continue to extend our network in Russia, Central and Eastern Europe and have plans to establish an authoritative repair network in these regions.”

Delphi has expanded its training offering in Russia, Central and Eastern Europe, with courses offered by its training specialists in these regions and at its technical centre in the UK. The company is continually increasing the support it offers to its pan-European Delphi Service Centre (DSC) network and has recently added an enhanced range of in-depth training programmes, exclusive webinars and technical bulletins. Workshop managers can book staff for Delphi training courses, keep a record of courses attended and develop personalised training plans via Delphi’s web-based Learning Management System.

Companies interested in joining the Delphi Service Centre network in Russia, Central and Eastern Europe should contact Delphi and visit http://iam.delphi.com. Representatives from the company will be available to discuss the company’s expansion in these countries at the 2010 Moscow Motor Show (August 25-29 – Pawilon 4 T421) and at the 2010 Automechanika Show in Frankfurt, Germany (September 14-19, 2010 - Hall 3.0 F91-G91).

For more information, visit Delphi’s Media Room at www.delphi.com/media.