Mercedes-Benz of Long Beach Confirms, Mercedes-Benz Dealerships Achieve Highest Ranking
July 12, 2010 – Signal Hill, Calif. – Mercedes-Benz of Long Beach announces, Mercedes-Benz dealerships ranked highest in the newly released 2010 Pied Piper Prospect Satisfaction Index® (PSI®) U.S. Auto Industry Study.
The 2010 Pied Piper Prospect Satisfaction Index U.S. Auto Industry Study was one of a series of unique national benchmarking studies using “mystery shoppers” to measure and compare how consumers are treated when shopping.
The study was conducted between July 2009 and June 2010 using 3,658 hired anonymous “mystery shoppers” at dealerships located throughout the U.S. The study revealed luxury brands like Mercedes-Benz continue to lead the industry for the best experience as a car shopper.
“At Mercedes-Benz of Long Beach, we aim to provide our customers with information and services to assist them in making educated vehicle purchases,” said General Sales Manager, Ray Burke. “We’re proud that as a brand, Mercedes-Benz is praised for its hard work and customer satisfaction,” he said.
Overall auto industry performance improved notably from 2009 to 2010, with dealerships discussing vehicle features unique from the competition; proactively mention the availability of different finance options, showing interest among customers by introducing themselves first and actively listening.
Mercedes-Benz of Long Beach, located at 2300 E. Spring Street in Signal Hill, Calif., strives to offer the highest levels of service in all departments with competitive pricing. With a knowledgeable sales staff, factory-trained service and parts experts and a wide selection of new and Certified Pre-Owned vehicles, Mercedes-Benz of Long Beach is committed to providing Southern California residents with a true Mercedes experience.
For more information about current offers, please call 562-988-8300 or visit mbzlongbeach.com.
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