Virgin Blue Honored for Best 2005 Travel Web Site
Kinetics’ Web check-in solution provides best-in-class service, convenience to Virgin Blue customers
March 29, 2006, LAKE MARY, Fla. –Virgin Blue Airlines, serving travelers in Australia, New Zealand and South Pacific destinations, has been recognized for offering the best 2005 travel Web site in Australia. The awards—bestowed last month at the second annual Hitwise Online Performance Awards in Sydney, Australia—recognize www.virginblue.com.au, which includes a Web check-in solution from Kinetics, a subsidiary of NCR Corporation (NYSE: NCR).
Virgin Blue’s Web site received awards in two categories: Aviation, Commercial Airline; and Travel – Transport. Awards are given based on number of visits in 2005.
“With the launch of Kinetics’ Web check-in solution, Virgin Blue has further emphasized its commitment to providing our customers with best-in-class Internet technology,” said Nick Brant, general manager of IT, Virgin Blue. “More than 90 percent of our bookings are made online, and with this tool our guests have all-hours access to a user-friendly service that makes their check-in process easier than ever.”
Virgin Blue launched the Kinetics Web check-in solution in mid-2005. The online tool provides Virgin Blue customers with self-check-in services and boarding pass printouts. Virgin Blue also utilizes Kinetics TouchPort II B self-check-in kiosks at its airport terminals in Brisbane, Sydney, Melbourne, Adelaide, Perth, Hobart, Launceston, Cairns, Cooloongatta and Canberra.
“With the accelerating adoption and compelling benefits of self-service in the travel industry, adding an online check-in tool is vital to an airline’s success,” said Theresa Heinz, vice president of business development, Kinetics. “With the Kinetics Web check-in solution, Virgin Blue customers know they’ll receive quick, reliable service.”
About Virgin Blue
Award-winning airline Virgin Blue and sister carriers Pacific Blue and Polynesian Blue currently operate a fleet of 51 modern Boeing 737 aircraft flying to 22 destinations across metropolitan and regional Australia, as well as eight international destinations taking in New Zealand, Vanuatu , Fiji, Samoa, Tonga and Rarotonga. For more information, visit www.virginblue.com.au.
Kinetics, a subsidiary of NCR Corporation (NYSE: NCR), is a leading provider of enterprise and self-service technologies to today’s travel industry and is the architect of the modern airline self-service era. Kinetics, based in Lake Mary, Fla., produces hardware and software solutions, as well as engineering, developmental and preventive maintenance services designed to help businesses capture more revenue, expand distribution channels and enhance customer service. Kinetics technologies support all consumer channels, including kiosks, Web, PDAs, cell phones and phones (natural speech recognition). For more information, go to www.kineticsusa.com.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leading global technology company helping businesses build stronger relationships with their customers. NCR’s Teradata® data warehouses, ATMs, retail systems, self-service solutions and IT services provide Relationship Technology™ that maximizes the value of customer interactions and helps organizations create a stronger competitive position. Based in Dayton, Ohio, NCR (www.ncr.com) employs approximately 28,200 people worldwide.
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NCR, NCR EasyPoint, NCR FastLane, NCR RealPOS, NCR RealPrice, NCR RealScan, NCR RealSolutions and Teradata are trademarks or registered trademarks of NCR Corporation in the United States and other countries.
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