Anadolu Sigorta Selects Accenture’s Claims Solution to Support Its Transformation Program
ISTANBUL - Accenture (NYSE: ACN) has been selected to license, implement and maintain the Accenture Claim Components Solution, its claims management application, at Anadolu Sigorta (ISE: ANSGR), the leading Turkish property and casualty (P&C) insurer. The system will be designed to help Anadolu Sigorta accelerate claims processing and improve customer service, while reducing the cost of its claims operation.
The new claims solution is part of a broader program initiated by Anadolu Sigorta in 2008 to transform its business processes and establish an operating model focused on customer satisfaction and growth.
“Because claims management plays such a pivotal role in customer satisfaction, our objective is to provide our customers with the best possible claims service, leveraging the most advanced technologies,” says Musa Ülken, deputy chief executive officer at Anadolu Sigorta. “We selected Accenture because of its understanding of the claims handling process, its global experience in implementing core insurance systems and because the Accenture Claim Components Solution is a highly configurable solution that enables rapid deployment across all of our insurance business lines.”
Accenture will implement the Accenture Claim Components Solution to support core claims transactions -- from first notice of loss through financials and reserve management -- for Anadolu Sigorta’s P&C insurance operation in Turkey. In addition, Accenture will provide the insurer with related software maintenance and upgrades for five years.
“Claims service is where an insurer is put to the test in terms of its ability to delight or disappoint the customer, and is therefore a key differentiator,” says Dilni?in Bayel, a senior executive in Accenture’s Financial Services practice. “High-performing businesses such as Anadolu Sigorta understand that claims service expectations are evolving, and that today’s insurance customers are demanding more from their carriers. By revamping its claims organization, Anadolu Sigorta is responding to the needs of its customers while, raising the bar for insurance services in the Turkish marketplace.”
About Accenture Claim Components Solution
The Accenture Claim Components Solution is a leading claims processing application, which supports more than 300 core claims transactions and integrates with a full range of claims interfaces, including policy management systems, agent portals and third-party systems. The solution is currently used by more than 65,000 claims handlers worldwide and helps process approximately 40 million insurance claims each year. Accenture Software develops and sells market-leading software products, including a broad range of insurance industry solutions that are used by more than 100 insurers in over 25 countries and are backed by the company’s deep industry experience and worldwide delivery capabilities.
About Anadolu Sigorta
As Turkey’s leading insurer for 85 years, Anadolu Sigorta’s priorities since the day it was founded have been to maximize the quality of the products and services that it offers its policy holders and to keep on making continuous and lasting contributions to the growth and development of the Turkish insurance industry. The company operates in the non-life branches (Fire, Marine, Accident, Engineering, Agriculture, Legal Protection, Personal Accident, Health and Credit) with 10 regional branches, more than 1500 professional agencies and 1000 ?sbank branches serving throughout the country.
Accenture is a global management consulting, technology services and outsourcing company, with more than 181,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.58 billion for the fiscal year ended Aug. 31, 2009. Its home page is www.accenture.com.
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