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Genesys Showcases Open IP Contact Center Suite at VoiceCon Spring In Orlando


SAN FRANCISCO, March 6, 2006 - Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE: ALA, Paris: CGEP), will showcase its Open IP Contact Center suite, based on industry standard session initiation protocol (SIP), here at this year’s VoiceCon Spring. The Genesys Open IP Contact Center supports multiple sites, from large contact centers to branch and remote office extensions. Built on the same fully-featured suite used by over 3,300 leading contact center customers around the world, Genesys Open IP Contact Center enables businesses to migrate to IP at their own pace while continuing to leverage existing infrastructure investments to reduce costs.

The Genesys Open IP Contact Center allows businesses to build a solution that meets their needs today while “future proofing” their environment for tomorrow. Leveraging existing infrastructure investments, there is no need to “rip and replace” or be locked into proprietary solutions, reducing the organizations risk while delivering uninterrupted customer service. Using the SIP open standard, the Genesys Open IP Contact Center enables enterprises to centrally manage multiple sites, reduce costs and readily deploy new applications without significant infrastructure investment.

VoiceCon, the leading conference and exhibition for enterprise voice, IP Telephony and convergence in North America, takes place March 6-9 in Orlando.

About Genesys
Genesys, an Alcatel company, is 100 percent focused on software for contact centers. Leading companies in the Global 2000 and Fortune 1000 use Genesys to deliver interactions that drive better business. With 3300 customers in 80 countries, Genesys directs more than 100 million customer interactions every day. Genesys allows enterprises to achieve key business objectives by tying together customer interactions, people, and customer information in both traditional telephony and IP environments. Sophisticated routing and reporting across voice, e-mail, documents and Web interactions, coupled with integrated self service, ensure that customers are quickly connected to the right resource - the first time. Genesys solutions stop customer frustration and allow enterprises to deliver superior customer satisfaction and improved business results. For more information, visit us at


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