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Unified Communications Market Rebounds Modestly in the Second Quarter


Avaya, Cisco, Nortel, and Alcatel-Lucent Lead in Unified Communications Revenue

Redwood City, Calif. – Dell’Oro Group, the trusted source for market information about the networking and telecommunications industries, announced today that the unified communications (UC) market grew 3 percent in the second quarter of this year, the first quarter of growth since the third quarter of 2008. The top four UC vendors based on second quarter revenues were Avaya, Cisco, Nortel and Alcatel-Lucent.

“Although many customers are delaying spending, we have begun to see a faster turnaround in purchases of IP equipment than their older-TDM counterparts,” commented Alan Weckel, Director at Dell’Oro Group. “Over the short term, we believe many customers are extending the life of their PBXs with software upgrades to call control in order to reduce budget outflows,” Weckel added.

The report also indicates that PBX line shipments in North America improved during the second quarter over the prior quarter’s historic decline, while shipments to Europe, the Middle East, and Africa and Asia Pacific declined sequentially due to downward pressure from the weakened economy.

About the Report

The Dell’Oro Group Enterprise Telephony Quarterly Report offers complete, in-depth coverage of the market with tables covering manufacturers’ revenue, average selling prices, line (analog/digital and IP) and unit shipments for PBX (IP, Hybrid, Traditional PBX, Traditional Key) and Telephones (IP and Legacy Business Phones). The report also includes tables covering manufacturers’ revenue for Unified Communications and Enterprise Voice Applications. To purchase this report, please contact Emily Kendall, call +1.650.622.9400 x223 or email

About Dell’Oro Group

As the trusted source for market information about the networking and telecommunications industries, Dell’Oro Group provides in-depth, objective research and analysis that enables component manufacturers, equipment vendors, and investment firms to make fact-based, strategic decisions. For more information, contact Dell’Oro Group at +1.650.622.9400 or visit


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