International Organization of Standardization (ISO) Awards 9001-2008 Standard to KODAK Service and Support for Consistent Quality
Rochester, NY.- In recognition of its reliable performance for customers, KODAK Service and Support for Document Imaging recently achieved the International Organization of Standardization (ISO) 9001-2008 standard. The certification validates Kodak’s efforts to maintain, improve and deliver the highest level of service for technology users in a variety of industries.
To receive this certification, an organization must demonstrate consistent delivery of a product or service, as well as regular efforts to improve its offerings. Many years of delivering consistently high quality service, along with continuous improvements made by the KODAK Service and Support team have resulted in consistently receiving high percentages of satisfaction ratings from Document Imaging customers, including a 98 percent satisfaction rating this year.
“This certification will help our existing customers and partners feel secure that Kodak’s service has a robust framework of processes and controls in place that enable us to deliver an industry leading price-to-performance service portfolio,” said Karen Sherrill, Director, Worldwide Service, Document Imaging, Kodak’s Business Solutions and Services Group. “Our channel partners can use this certification to promote KODAK Service and Support across their base of customers for whom government regulations and vertical industry standards are increasingly important, if not mandatory.”
Organizations and companies that utilize KODAK Service and Support decrease operating costs, maximize productivity, and minimize business risk. A multi-vendor integrated services provider, Kodak’s expertise includes consulting, installation, maintenance and support services for the commercial printing, graphic communications, document imaging and data storage industries. A network of more than 3,000 professionals provides these capabilities throughout more than 120 countries.
The KODAK Service and Support team partners with value added resellers to offer packaged service contracts on Kodak’s entire portfolio of document capture hardware and software, as well as more than 120 scanners from other manufacturers including Canon, Fujitsu, Bowe Bell and Howell and Panasonic. In addition, Kodak works through its channel community to market service on a wide array of storage platforms and technologies.
“KODAK Service and Support, along with KODAK Document Scanners, help our IT solutions give customers that additional measure of return on investment, so important in today’s business world,” said John Paider, Manager of HMB Information System Developers in Columbus, Ohio. “We and our customers value Kodak’s commitment to providing world-class service.”
To become a reseller of Kodak Service and Support contact:
US & Canada: Joe Sager, firstname.lastname@example.org
Europe: David J. Brown, email@example.com
Asia: Steve Davis, firstname.lastname@example.org
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