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New AIIM Study Reveals Investments in Document Capture Produces Rapid and Considerable Cost Savings in Less Than 12 Months


EMC-Sponsored Research Highlights the Value of Electronic Documents for Compliance, Improved Customer Service, Space-Saving and Speed of Information Access
HOPKINTON, Mass.- EMC Corporation (NYSE: EMC), the world leader in information infrastructure solutions, today unveiled the results of a document capture survey conducted by AIIM. Sponsored by EMC, the research study finds that document scanning and capture is a very risk-free investment compared to other types of IT projects and payback time of the initial investment frequently occurs in less than one year.

The survey polled 677 information and records management professionals, IT staff and line of business executives. Other key findings include:

* 42 percent of organizations have increased productivity by 50 percent from their scanning and capture investment.
* 43 percent have achieved payback within 12 months and two-thirds within 18 months.
* Nearly half have achieved savings of 40 percent or more in paper storage costs.

A significant number of respondents (41 percent) cited “improved access to information” as the most important driver for scanning and capture investments. This demonstrates that companies are achieving soft-dollar benefits in addition to hard-dollar ROI. Other business drivers include compliance, productivity and improved customer service.

The survey also found that while most organizations have already invested in capture technologies, two-thirds were only scanning 50 percent of possible documents. Respondents attributed the underutilization to the lack of capture facilities close to the business process as well as the existence of few enterprise applications that are captured-enabled.

“Document capture can no longer be thought of as a technology running in a silo but rather as an integral part of a business process,” said Whitney Tidmarsh, Chief Marketing Officer, Content Management and Archiving Division at EMC. “In addition to being tightly integrated with the Documentum platform, the latest versions of EMC Captiva® InputAccel® and EMC Captiva Dispatcher provide a new service-oriented architecture that supports integration with other business applications to increase the adoption of capture throughout the enterprise. As a result, organizations experience higher return on their investments by reducing costs and risks, accelerating business processes and lowering total cost of ownership.”

A free copy of the study, “Extending Capture Capabilities – Measuring the ROI” is available at


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