Conosco Crowned King In Cisco Awards For Customer Commitment
‘Blitz spirit’ during economic downturn helps Conosco rise above competition
LONDON, UK; 19 May 2009 – Leading outsourced IT services provider, Conosco, has been honoured with a top award for its commitment to delivering first class customer service. Conosco was one of only eight UK companies to be awarded the title of ‘Customer King’ in the competition run by Cisco [in association with Real Business Magazine].
Highly praised for being able to ‘step into the customers’ shoes’, Conosco offers London’s small and growing businesses, including Lombok and Anya Hindmarch, the type of IT support and IT services that previously only large companies enjoyed.
Ben Gladstone, CEO at Conosco, explains: “At Conosco we are determined to revolutionise the delivery of solutions to growing businesses, and offer them the level of commitment, technology and attention to detail that larger companies get from their suppliers. Smaller businesses still need reliable and innovative support, but ultimately good customer service is the glue that binds us to our customers. We offer a very personal service where we are able to put ourselves in their shoes and consider the serious impact of IT downtime from their perspective.”
Gladstone believes that during the current economic climate, companies like Conosco that offer a personalised approach will be the ultimate winners: “As soon as Lehman Brothers fell, we visited all of our customers and asked them how we could help cut costs – whether that was to reduce their IT usage or move them to cheaper platforms. That ’Blitz spirit’ helped us work creatively with customers, rather than them saying ’we need a 50 per cent discount’.”
As part of its ongoing commitment, the firm has also launched its new web site (http://www.conosco.com) to make it even easier for customers to see and understand its range of IT services, and appreciate how good use of technology can release the talent in an organisation.
Conosco is one of London’s leading IT services and IT support suppliers for SMEs with managed computing packages to suit most businesses. From help desk support to strategic consultancy, Conosco has been serving leading companies like Innocent, Lombok and Anya Hindmarch for over five years. For IT support London please call us on 0845 838 7680.
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Further information about Conosco please visit http://www.conosco.com
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