Verizon Business and Avaya Expand Enterprise Voice-Over-IP and Contact Center Capabilities

New Avaya Equipment and Software Certifications Deliver Latest Capabilities of Both Companies

BASKING RIDGE, N.J. – Businesses and government agencies now are able to tap Verizon Business’ voice-over-IP (VoIP) and contact center services combined with Avaya’s most advanced equipment and software.

The two companies have completed the process of validating and certifying the interoperability of Avaya Communication Manager 5.1.1/SES 5.1.1 and Avaya Communication Manager Branch with the Verizon IP Contact Center (IPCC) suite of services and Verizon IP Trunking platforms. This enables businesses to take advantage of the latest capabilities of both companies with Verizon Business’ VoIP and IP Contact Center Services. In addition to certifying interoperability between the companies’ offerings, Verizon Business has an aggressive internal training program under way to help ensure customers gain maximum benefit from the latest Avaya-based solutions.

“Working with Avaya, we’re actively training our sales force to make the most of our combined capabilities,” said Tony Recine, vice president of solutions engineering for Verizon Business. “Together, we are committed to helping customers achieve the biggest bang for their enterprise buck when employing the Verizon-Avaya joint solutions.”

The training program will support an expanded global Verizon-Avaya enterprise resale relationship, the continued introduction of newly certified offers as they become available, and Verizon’s status as a Platinum Avaya Partner and Platinum DevConnect Partner.

Vin LaRocca, president of North America sales for Avaya, said: “Verizon employees have already earned more than 100 Avaya design and technical support certifications, and we are working with Verizon to triple the number of employees with certifications in the next year. Our relationship with Verizon has grown significantly, demonstrating a level of progress that can only happen when both companies share a joint vision and commitment to the marketplace and their customers.”

IP Contact Centers Cost-Effectively Speed Call Resolution
Verizon Business and Avaya have enabled one of the industry’s first pure end-to-end Session Initiation Protocol (SIP)-based contact center solutions through the powerful combination of Verizon Business’ leading contact center and VoIP portfolios and Avaya’s advanced equipment. As a result, organizations can immediately benefit from upgrading an existing contact center to IP, or setting up a new center, to help control costs and improve productivity.

The Verizon IP Contact Center suite incorporates Verizon VoIP Inbound Toll Free and IP Intelligent Voice Response (IVR) services working in tandem with Avaya Intelligent Communications (User-to-User Information, Network Call Redirection (NCR) and Avaya Agent Deskphone 16CC-Communication Manager5.x and SIP Enablement Services 5.x).

Jim Tyrrell, vice president of global business voice solutions for Verizon, said: “Our long-standing relationship with Avaya continues to deliver innovative benefits for our enterprise customers. As businesses evolve their call center operations to IP, they can employ a ’right-time, right-person, right-device’ customer service approach to enhance their overall business operations. For multinational organizations employing VoIP as a platform for advanced unified communications and collaboration, we are committed to continuing innovation across our portfolio to enable the next generation of smart and seamless global business adoption.”

For a retrospective and prospective view of Verizon Business IP innovation, visit: http://www.verizonbusiness.com/about/ipinnovation.

Global VoIP Fuels Enterprise Operations
Verizon Business and Avaya continue to help companies transition to VoIP for enhanced enterprise communications and business operations.

Verizon IP Trunking, compliant with Avaya Communication Manager 5.1.1 and Avaya Communication Manager Branch, provides direct SIP connectivity into an IP PBX, eliminating the need for gateway equipment at the customer’s premises.

IP Trunking helps businesses simplify network design and control costs. It also delivers features such as BEST (Burstable Enterprise Shared Trunks), which enable customers to share local and long distance trunks across their enterprise providing unprecedented business efficiencies. IP Trunking is available in United States and 10 European countries: Belgium, France, Germany, Ireland, Italy, Luxembourg, The Netherlands, Sweden, Spain and the United Kingdom.