Delta Customers Affected by Northeast Winter Storms May Change Travel Plans Without Penalties or Fees
ATLANTA, Feb. 10, 2006 – Delta Air Lines customers booked on flights traveling to, from or through select cities in the Northeast may make adjustments to their travel schedule due to the impact of major winter storms in the region. Delta has proactively cancelled some flights because of the storm, and is currently working with customers to assist them with alternate travel plans. The company’s upgraded notification system is playing a key role in contacting impacted customers.
Customers who purchased a ticket by Feb. 10, 2006, and are scheduled to travel Feb. 10-12, 2006, to, from or through select cities on Delta, Song®, or Delta Connection®, or Delta-coded flights, may make a one-time change without penalty or additional fees if tickets are changed by Feb. 16, 2006, and travel begins on or before Feb. 16, 2006. Changes to origins and destinations may result in a fare increase. Any fare difference between original ticket and the new ticket will be collected at the time of rebooking.
Customers whose flights are cancelled may request refunds. All customers are encouraged to visit delta.com for the latest news on the winter storm, in addition to their local airport’s web site, prior to departure.
Impacted cities include the following (note: list may not be complete):
Atlantic City, NJ
Washington Reagan Airport
White Plains, NY
New Haven, CT
Washington Dulles International Airport
New York City John F. Kennedy International Airport
New York City LaGuardia Airport
Newport News/Williamsburg, VA
In October 2005, Delta upgraded its customer notification system to include flight cancellations due to weather. This system is notifying passengers with an 84 percent contact success rate. Customers receive notification via telephone and e-mail.
For additional cities and updates on flights visit delta.com/travelupdates or call 1-800-325-1999 for flight status. For the latest information on airport operations, please check the appropriate local airport web sites.
- Contact Information
- Chris Kelly
- Senior Manager - Media Relations
- Delta Air Lines
- Contact via E-mail
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