Top-Ranked IT Outsourcer TechTeam Global Relies on CA Enterprise IT Management Solutions to Deliver Superior Value for Customers Worldwide
CA Solutions Power TechTeam Global to Help Reduce Customer Costs While Improving Quality of IT Services
ISLANDIA, N.Y. and SOUTHFIELD, Mich. – TechTeam Global (NASDAQ: TEAM), a leading provider of IT outsourcing services, has made CA Service Desk Manager, CA CMDB, CA IT Client Manager, and CA SPECTRUM Infrastructure Manager integral elements in its global IT service provider business strategy. More than 1,000 TechTeam agents, analysts and technicians use CA, Inc. (NASDAQ: CA) technology to support customers across 35 countries worldwide, in multiple languages.
TechTeam Global provides IT services through a Single-Point-of-Contact (SPOC) delivery model that integrates self-service, service desk, remote monitoring and on-site support solutions, which are tailored to the specific business environments of customers in a broad range of vertical industries. TechTeam was recently positioned as a leader in two Magic Quadrant reports published by Gartner, the “Magic Quadrant for Help Desk Outsourcing, North America” and the “Magic Quadrant for Desktop Outsourcing Services, North America.”
“You can imagine the importance of the toolset and infrastructure used to deliver our services to customers on a global scale,” said Gary J. Cotshott, Chairman and Chief Executive Officer of TechTeam Global. “If it’s not standardized, global and feature-rich, we can’t have a competitive advantage.
“CA and TechTeam work well together. With CA’s technology—operated by our team of professionals—customers receive tremendous value in the form of reduced cost, higher levels of service and accelerated return on investment,” said Cotshott.
TechTeam Global uses CA Service Desk Manager, integrated with CA IT Client Manager, to deliver incident, problem and change management across the business supporting effective delivery of high quality IT services at a low cost point. By automating processes, CA IT Client Manager and CA Service Desk Manager are designed to help TechTeam Global to reduce the effort spent on routine tasks such as software delivery, patch updates and password resets.
TechTeam Global incorporates CA Spectrum for infrastructure management and service impact analysis, which helps the company meet its service level agreements as well as to deliver enhanced value. With CA Spectrum, TechTeam is better able to monitor a customer’s entire network—pinpointing issues down to the device and even physical port level.
“CA’s IT service management and service availability technology is well-suited for TechTeam Global’s innovative service model,” said Brian Bell, senior vice president and general manager, CA Service Management. “As more organizations consider outsourced IT services for all or part of their business, TechTeam Global, backed by CA’s enterprise IT management solutions, is well positioned to expand its customer numbers, its support services and its global reach without adding a lot of overhead expense.”
CA and TechTeam Global at HDI Conference
CA and TechTeam Global are exhibiting and participating in the HDI Conference April 6 – 9 at Mandalay Bay in Las Vegas. Visit CA at booth #540 and TechTeam Global at booth #619. In addition, hear TechTeam Global customer Deere & Company on April 8 discuss how they managed a change in support platform from HP technology to CA technology.
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