Register.com Under Attack: ISP 100% Guarantee Worthless, by Kirby Sommers
Register.com, the registrar of approximately 1.4 million domains has been “under attack” for the last three days -- meaning small and medium sized business owners like myself are losing money hand over fist.
When I first called their customer service center I was kept on the phone for more than two hours on April 1st, with no real explanation of what was happening. When I complained that I had lost approximately $1,200 as a result of being down for one day, I was offered a whopping $10 discount!
When it happened again the following day I got madder than mad and hunted down Register.com’s CEO, Larry Kutcher in their New York City headquarters. The call was taken by his assistant, Sandy, who said verbatim: “I am not going to lie to you. We are under attack.” She then put my call through to Mr. Kutcher’s voicemail.
To his credit, Mr. Kutcher returned my call, however, did not speak with me directly. On his voicemail to me no mention was made that his company was going to compensate me for my loses...let alone for the over 1.4 million small to medium sized companies that have also been impacted by this fiasco.
Register’s latest advertising push has been geared to customers like myself. People who own their businesses and rely on their websites for sales. During this difficult economic time, my business is geared at helping people save money. Not only have I been impacted as a small business owner, but potential clients who look to my money saving services such as purchasing landlord data to avoid paying broker fees: Landlord Links (kirbysommers.com) or cheap movie tickets (MovieStub.net) are also on the losing end.
I called Mr. Kutcher again today and once again got Sandy on the line. She echoed my name as if I had just inflicted some sort of deep emotional damage. I immediately envisioned the frown lines on her face. Once again, she told me they were “under attack”. She further claimed their CTO is “on it.”
Sandy once more forwarded my call to Larry Kutcher’s voicemail. Once again I left another complaint. And as of 3:50pm on the third day of hell no return call and no access to my websites.
My businesses, my good name, the reputation I have spent a lifetime building have all taken a huge blow. I may very well be put out of business by the very people who promised me “100% commitment because 99% isn’t enough”. Frankly, 99% would have been better than the 0% I’ve gotten so far.
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