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A New Consulting Solution to Help Small Hospitality Businesses through Today’s Brave, New World


Princeton, NJ March, 2009--In today’s volatile economy, one thing is clear: “business as usual” is over – small hospitality companies must be more innovative and resourceful than ever before to survive.

InnConcierge brings together the only collaborative consultancy practice that offers independent inns a one-stop shop for all their needs during these challenging economic times and beyond. “To stay competitive, inns have to be more selective and resourceful to break through the clutter,” said Jim Miller, InnConcierge vice-chairman. “We are an important new option that provides businesses with a cornucopia of services to help them improve their top and bottom lines.”

Services include:

Sales and marketing assessment and development
Feasibility, valuation, transfer and acquisition
Nationwide direct lending and financial services
Hospitality property and operations management
Sales training workshops including food and beverage
Web site design and inn video development
Exit strategy preparation

“Our aim, said InnConcierge founder and Chairman, Stephen Tallon, “is to help our segment of the hospitality industry tackle today’s challenges, from competing with the marketing strategies of big national brands to reducing expenses with a laser-like focus. We want to help clients reap the greatest financial and emotional rewards from their businesses.” We also wanted to create a support group of industry experts to help clients navigate the challenges of acquiring, operating and transferring hospitality businesses. InnConcierge provides all of this – and – we are a fun group to work with.”

Industry experts agree that small businesses need this support now more than ever. “InnConcierge’ is a brilliant new addition to the support mechanisms for our slice of the travel industry,” said Keith Kehlbeck,, executive director of Select Registry, Distinguished Inns of North America. “With his background as a top-notch innkeeper, Stephen has brought together various important perspectives and approaches that offer today’s independent innkeepers ways to maximize their effectiveness through a collaborative consultancy. Whether looking for management training, marketing planning, financial or design assistance, independent innkeepers will find something of value to help their businesses thrive in today’s complex and competitive marketplace.”

The following professionals are InnConcierge partners:

Stephen Tallon: Stephen owned and operated the Inn at Sunrise Point in Camden, Maine. He offers strategic exit strategy counsel to help inn owners prepare their properties for sale to qualified buyers. Also well-informed as a licensed real estate agent, Stephen provides unbiased advice, offering valuable property transfer consulting including feasibility studies, valuation, transfer and acquisition as well as unique marketing services.

Jim Miller: Jim’s professional and consulting experience has ranged from small independent inns to large brands including Starwood and Omni Hotels. He worked extensively in New England and Maine with the Maine and New England Innkeepers Associations and currently leads sales and management training workshops for inns and boutique hotels nationwide.

David Hiler: David has consulted to the hospitality industry for over 14 years in addition to owning and operating the Three Mountain Inn in Jamaica, Vermont. He has leased and managed all manner of hospitality properties and has developed operational procedures, training materials and implemented Internship programs. He is on the board of directors of the Professional Association of Innkeepers International and has performed speaking engagements for PAII, Select Registry, as well as published articles in leading hospitality publications.

Rick Newman: Rick is the founder of and Commercial Capital Network, a nationwide direct lender specializing in niche lending programs that are perfectly suited to accommodate the unique needs of the Bed and Breakfast/Inn industry. Rick’s familiarity with the industry’s need for a financing specialist is rooted in his family’s 20-year ownership of a property in New Hope, Pennsylvania

Sherri Dobay: As owner of Dobay Design, Sherri has a strong background in the national travel industry. She has designed everything from independent property Web sites to large, database-driven Distributed Management Object sites. In addition to her ability to manage group projects and technical data, Sherri’s background in illustration and fine art brings together well-crafted sites that delight viewers with a fresh approach to visuals.

Chris Ortwein & James Suttles The owners/Operators of bring a wealth of online video marketing knowledge. Chris is co-owner with his wife, of a beautiful inn located in Asheville, NC, has many years of innkeeping experience. James has more than 12 years’ experience in online video presentations and all aspects of production. Together Chris and James provide a simple tool to connect inns with prospective guests using the most modern and universal form of communication. This helps to intensify hospitality owners’ web presence as well as providing a unique service for real estate transfer and acquisition nationwide.

About InnConcierge, LLC.
InnConcierge is a creative, collaborative consultancy practice that provides guidance, resources and tailored services to boutique inns, restaurants, independent hotels and resorts worldwide. We bring together the most comprehensive network of hospitality experts whose laser-like focus helps our clients reap the greatest financial and emotional rewards from their businesses.



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