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Progressive’s concierge claims service makes the repair process faster and easier


MAYFIELD VILLAGE, Ohio. — For some people, finding a temporary ride and a repair shop are the most stressful parts of being in a car crash, but it doesn’t have to be that way thanks to Progressive’s new concierge claims service center in Marietta.

“The repair process can take several days including getting estimates, tracking updates, and inspecting the finished product,” said Andre Jones, Progressive’s Marietta claims service center manager. “Drivers who choose to use Progressive’s concierge claims service center can reduce the amount of time they spend on those details to about 15 minutes.”

Drivers simply drop off their damaged car and, within minutes, can be on their way in a rental car, while a quality body shop gets to work repairing their car. The repairs are guaranteed by both Progressive and the body shop for as long as the customer owns or leases the vehicle. The optional concierge claims service is available at no charge to Progressive customers and anyone involved in a claim with a Progressive customer.

Progressive began piloting the concierge claims service concept in 2000 and, in April 2003, opened what was then only its fifth site in Marietta. The new facility replaces the Airport Industrial Park site and is one of 54 claims service centers countrywide. In January 2008, Progressive received a U.S. patent for its concierge claims method. J.D. Power and Associates’ 2007 Insurance Claims StudySM found the service delivers repaired vehicles back to customers almost five days faster than the industry average.

The new concierge claims service center includes separate areas for dropping off damaged cars and picking up repaired cars, making it easier for customers to get in and out. It is conveniently located at the corner of White Circle and Cobb Parkway at 1616 White Circle NW.

About ProgressiveThe Progressive Group of Insurance Companies, in business since 1937, is one of the country’s largest auto insurance groups, the largest seller of motorcycle and personal watercraft policies, and a market leader in commercial auto insurance based on premiums written.

Progressive is committed to becoming consumers’ #1 choice for auto insurance by providing competitive rates and innovative products and services that meet drivers’ needs throughout their lifetimes, including superior online and in-person customer service, and best-in-class, 24-hour claims service, such as its concierge level of claims service available at service centers located in major metropolitan areas throughout the United States.

Progressive companies offer consumers choices in how to shop for, buy and manage their auto insurance policies. Progressive offers its products, including personal and commercial auto, motorcycle, boat and recreational vehicle insurance, through more than 30,000 independent insurance agencies throughout the U.S. and online and by phone directly from the Company. Private passenger auto products and prices are different when purchased directly from Progressive or through independent agencies. To find an agent or to get a quote, go to


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