Verizon Wireless Scores Highest In More Places In Latest J.D. Power Customer Satisfaction Survey
Top Ranking Awarded In Northeast, Mid-Atlantic, Southeast, North Central And West.
BASKING RIDGE, NJ — Verizon Wireless, the leader in customer loyalty among wireless carriers, ranked highest in customer satisfaction in the Northeast, Mid-Atlantic, Southeast, North Central and West regions in J.D. Power and Associates’ 2008 Wireless Regional Customer Satisfaction Index Study(SM), Volume 2, released today.
“The results of this customer satisfaction study are significant because they demonstrate our customers’ satisfaction with Verizon Wireless across the country,” said Jack Plating, executive vice president and chief operating officer of Verizon Wireless. “We consistently lead the industry in customer loyalty, and our customers choose us because of our ongoing commitment to provide the best customer experience in wireless.”
The J.D. Power and Associates study measures customer satisfaction based on six key factors that impact overall wireless carrier performance: call quality, customer service, service plan options, brand image, cost of service and billing.
Verizon Wireless operates the nation’s most reliable wireless network and the largest and most reliable 3G network, backed by its award-winning customer service – online, over the phone and in-person. The company has invested more than $45 billion – on average $5.5 billion annually – in its network since 2000 when the company was formed. In 2007, Verizon Wireless invested $6.5 billion.
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