Compuware Vantage Comes to the Rescue for AAA Michigan With Visibility Into End-user Experience
Vantage Provides AAA Executives With Real-time Performance Dashboards on Key Sales and Service Application
DETROIT -- Compuware Corporation (NASDAQ: CPWR) today announced AAA Michigan uses Compuware Vantage to proactively prevent problems and improve the end-to-end performance of its business-critical sales and service application.
“AAA had no systematic way to monitor performance from the standpoint of our most important end users--insurance agents and call center representatives,” said Auto Club Group – AAA CIO Brent Stahlheber. “We were flying in the fog without radar. We still relied on individual users to tell us how we were doing and how the application was performing.”
Real-time performance information proved especially critical when AAA went live with a new platform for its most important sales and services application. Vantage provided insight immediately and allowed the technical team to tune and tweak the system configuration. “Prior to Vantage, we went out in the field with a stop-watch, manually timing a typical transaction,” said Stahlheber.
After a formal RFI/RFP process, AAA chose the market’s leading end-user experience and application performance management solution, Vantage. Within the first month, Vantage greatly reduced AAA’s resource-intensive manual troubleshooting process. By doing so, AAA has minimized the business impact on customers and therefore on revenue.
Using Vantage, the AAA IT team worked diligently to diagnose the source of the company’s application performance slowdown. Vantage quickly pinpointed the proxy server tier as the response-time bottleneck, eliminating the typical war room approach to troubleshooting. Deeper analysis with Vantage identified the problem’s root cause.
Vantage continues to provide AAA executives real-time dashboards that display beneficial, business-relevant information on the sales and service application. As an added value, IT and business managers now have more meaningful interactions about the application service IT is providing to the business.
“Vantage has become a staple of my work,” said Stahlheber. “Vantage provides fact-based information that enables us to analyze where the real problems are, and has minimized the resources required for troubleshooting.”
“We’re pleased to help reputable companies, such as AAA, optimize end-to-end application performance to exceed the expectations of their customers,” said Steve Tack, Vice President IT Service Management, Compuware. “And that’s more than supplying market-leading solutions; it’s also providing decades of experience to make sure those tools are delivering the most benefit possible.”
AAA Michigan specializes in travel services, auto, home and life insurance, and fixed-rate annuities to more than 1.6 million members in Michigan. It is part of The Auto Club Croup (ACG), the largest affiliation of AAA clubs in the Midwest, with approximately 4.1 million members in eight states.
Compuware Corporation makes IT rock around the world, helping CIOs optimize IT performance to achieve business goals. Compuware solutions accelerate the development, improve the quality and enhance the performance of critical business systems while enabling CIOs to align and govern the entire IT portfolio, increasing efficiency, cost control and employee productivity throughout the IT organization. Founded in 1973, Compuware serves the world’s leading IT organizations, including 92 percent of the Fortune 50 companies. Learn more about Compuware at http://www.compuware.com.
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