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Mystery illness hits the Reef Playacar hotel in Playa del Carmen, Mexico


A holiday hotel in Mexico has been hit by a mystery illness which reports on a holiday website say has affected the “entire hotel”.

Andrew Morton, a specialist in travel law at Manchester solicitors, Pannone LLP, said, “Tour operators sending holidaymakers to the Reef Playacar hotel, Playa del Carmen, on Mexico’s Riviera Maya coast, have been inundated with complaints, which as yet they seem unable or unwilling to deal with. They are telling clients that it is a ‘Roto-virus brought in from the UK’, but evidence of Cryptosporidium, which is a bacteria, has been found, which would indicate poor standards of hygiene. Cryptosporidium can be transferred in water, with swimming pools a common source of infection.”

Mr Morton continued, “Anyone returning to the UK from the Playacar hotel who suffered sickness should see their GP immediately for tests. In addition, if they are unhappy with the way their tour operator has treated their complaint, they should see a solicitor who specialises in travel law. Evidence of any medicines purchased, copies of complaints forms filled in and the names and contact details of fellow guests who can confirm their illness, is particularly useful in pursuing a claim for compensation.”

British tourists that want to claim compensation have the benefit of powerful consumer legislation in the Package Travel Regulations 1992. These regulations entitle people to bring a claim for compensation against the tour operator in the UK, under UK law.

Andrew Morton specialises in no win, no fee travel litigation for ruined holiday compensation claims including hotel food poisoning sickness and illness claims. Andrew is a member of the Law Society Personal Injury Panel, the Association of Personal Injury Lawyers, and the Travel and Tourism Lawyers Association.

For details on how to claim compensation for sickness at the Reef Playacar hotel, in Playa del Carmen, Mexico please call Andrew Morton on Freephone 0800 0384 384 or visit for more information.


 Mexico Hotel Sickness
 Reef Playacar
 Playa del Carmen
 illness compensation

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