CSC Inks BPO Services Contract Extension With Tier One Group Insurer
CSC Software and Services to Support Client’s Converted Individual Life Policies
FALLS CHURCH, Va.– CSC (NYSE: CSC) announced today that a leading provider of group life, health insurance and other insurance products has extended its business process outsourcing (BPO) services agreement with CSC to support a large block of individual life insurance policies recently converted from group policies. The insurer will replace its manual processes and a non-strategic system with CSC’s platforms and services, enabling the company to focus more on its core group products.
This competitive win continues a 10-year relationship during which CSC has provided full BPO support, including a customer call center, policy administration and claims services for the client’s group life conversions.
“During the past 20 years, CSC has helped clients remain focused on their core capabilities while we efficiently and cost-effectively handle other critical tasks,” said Michael W. Risley, president of CSC’s Life & Annuity Insurance Division. “Whether our clients need help with large-scale insurance transitions and transformations or specialized functions such as supporting converted blocks of business, we can scale our BPO services to meet their needs.”
CSC has offered insurance BPO services for more than 20 years, providing full insurance operational support and processing for more than 5.3 million policies representing more than $3 billion in life and annuity premiums and $2.5 billion in property and casualty premiums. CSC’s BPO services support more than 100 financial services organizations worldwide from multiple BPO centers on three continents, providing outsourced processes such as policy and claims administration, customer service, payment processing and new product launch support at mutually agreed and measured service levels. CSC leverages its global resources, automated processes and proven technologies to support virtually any financial services product.
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