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AT&T Helps Muzak Leverage Network Services to Speed Up Operations


AT&T Supplying the Global Business Music Provider With Voice and Network Services to Enhance Efficiencies at Call Center and in the Field

Fort Mill, South Carolina.-AT&T Inc. (NYSE:T) today announced a three-year, $6.4 million contract with Muzak, a leading provider of music and other customer experience solutions since 1934. The contract will provide services to 40 Muzak locations across the U.S. and support Muzak’s nationwide service network of more than 1,300 employees.

AT&T is installing AT&T IP Flexible Reach, which combines network-based data services with local and long distance voice capabilities for cost-effective overall communications. The solution from AT&T also includes an Avaya Internet Protocol Telephony (IPT) system, which will streamline the way Muzak handles customer calls and will give field representatives the ability to route calls to any Muzak site at any time.

By using an additional custom wireless data application from AT&T, Muzak’s field service technicians will be able to complete their jobs on-site, reducing the cycle time to complete each job and further increasing customer service levels. Additionally, these services from AT&T will free up Muzak’s call center so that service representatives can concentrate more on new-customer business and less on internal inquiries.

“Muzak’s nationwide service network includes more than 1,300 team members across the United States, and we are constantly looking for new ways to enhance our ability to serve our clients quickly and efficiently. Our telephony solutions are an integral part of an overall communications strategy that assists our sales teams and technicians in delivering the positive and responsive experience our clients expect from Muzak,” said Tim Pulliam, vice president, Information Technology, Muzak. “With our solution from AT&T, we have introduced new efficiencies into our system to streamline employee communications in order to provide even faster response times for our customers. AT&T’s focus on our particular needs in the field has resulted in a solution that will readily benefit our clients.”

This contract also extends Muzak’s mobility services with AT&T, delivering BlackBerry® wireless service to more than 700 employees.


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