Preferred Health Systems Upgrades Content Management and Workflow Processing to SunGardís EXP Macess
Preferred Health Systems (http://www.phsystems.com), one of the largest health care insurance and provider networks in Kansas, is upgrading its document management and workflow system to SunGardís EXP Macess, a leading enterprise content management and workflow system (http://www.sungard.com/exp). Preferred Health Systems chose SunGardís EXP to introduce more automated processes, advanced integration, optimization and workflows into the companyís claims management and call center departments in order to improve customer service and communication between departments.
Kyle Bayliff, director of information services at Preferred Health Systems, said, ďOur goal is to offer as much flexibility as possible to our membership and employer groups, and SunGardís EXP gives us the ability to build that flexibility into our process and systems through integration. SunGardís open platform, user-defined workflow and process management will help us to achieve greater efficiencies and improve quality of service in our claims management and call center workflow.Ē
Jason Ingram, president of SunGardís workflow and business processing business, said, ďSunGardís EXP integrates and streamlines processes while replacing complexity with automation. This helps organizations like Preferred Health Systems improve the way their clients and employees interact with information and with each other, helping them to meet their goals for efficiency and service.Ē
Since the mid-1990s, Preferred Health Systems has used SunGardís EXP Macess predecessor product, I-MAX, for document management and workflow. A thorough vendor review process and SunGardís successful conversion rate were factors in its decision to upgrade to EXP.
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