Prescription Solutions Earns Top Honors in 2008 Wilson Rx® Pharmacy Satisfaction Surveys
Prescription Solutions named #1 National PBM in Overall Member Satisfaction and #1 National Mail Order Pharmacy Two Years Running
Prescription Solutions, a UnitedHealth Group (NYSE: UNH) company and leading pharmacy benefit management (PBM) company, announced today it received the WilsonRx® Award top ratings in two categories: #1 National Top-Tier PBM in Overall Member Satisfaction, and #1 National Mail Order Pharmacy in Overall Customer Satisfaction.
“Prescription Solutions’ commitment to quality and excellence is clearly evidenced by the fact that consumers rated the company highest overall as a national PBM and for its mail service,” said Jim Wilson, R.Ph. M.B.A., president of Wilson Health Information. “Prescription Solutions is ranked #1 among 14 top-tier PBMs and 12 leading national mail order pharmacies.”
“Prescription Solutions is proud to be recognized once again for our commitment to the highest level of customer service,” said Edward M. Feaver, Pharm.D., president of Prescription Solutions. “Our combination of cutting-edge automation, diligent clinical oversight, and proactive personal service enables us to achieve these high levels of customer satisfaction and reach our goal of helping members use their drug benefits safely and effectively.”
The Pharmacy Benefit Manager Members Satisfaction Survey™ and the Mail Order Satisfaction Survey™ are conducted by Wilson Health Information, an independent consumer health care research firm. The 2008 survey included responses from more than 34,000 pharmacy customers throughout the United States and measures consumer satisfaction in specific areas including affordability, convenience, service and quality.
Within specific categories, Prescription Solutions is rated #1 as follows:
Tier 1 National PBM Category Rating
Overall PBM Satisfaction #1
Likelihood of recommending PBM to a friend or relative #1
Overall PBM Satisfaction Index #1
Mail Order Category Rating
Overall Satisfaction #1
Overall pricing and insurance issues #1
Overall convenience #1
Overall website #1
Pharmacy has useful website for drug/health info #1
Pharmacy website helps me save money on Prescriptions #1
Founded in 2000, the WilsonRx® Awards for Pharmacy Customer Satisfaction and PBM Member Satisfaction continue to gain recognition in the industry as consistent measures of excellence across all classes of pharmacies and PBMs.
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