Holiday Reps Deny Hotel Problems in Egypt, Dominican Republic, Bulgaria and Spain
Travel law solicitor Andrew Morton from Manchester law firm Pannone LLP says he is “Dismayed” at the growing tendency for holiday tour operator rep’s to shift the blame or even flatly deny that sickness related problems exist when holidaymakers complain.
Commenting after reports of an outbreak of sickness and illness at the Fiesta Hotel in Es Cana, Ibiza, he said, “We have reports of some 70 to 80 hotel guests being taken ill at the Fiesta Hotel, but people have said that when they complained to the Thomson Holidays representative, they were told their sickness was probably due to a virus brought in by hotel guests and carried through air conditioning to other guests.”
Mr Morton went on to say, “We have also had reports from holidaymakers from as far apart as Egypt, the Dominican Republic, Bulgaria and Spain saying that complaints are often met with what seems to be a standard response of being told that no-one else has complained. They subsequently discover that this is far from being true and that invariably, lots of guests have complained. Why tour operators do this is beyond me as it is bound to backfire in the long term and guests become even more irate about being misled.”
The advice Pannone’s travel law solicitors give to anyone finding themselves in the position of being unwell through what they suspect is the fault of the hotel, is to keep as much evidence as possible. This includes keeping receipts for medicines, copies of complaint forms and photos that may depict poor hygiene standards.
Andrew Morton is the senior travel law solicitor at Pannone LLP in Manchester. Andrew and his team of personal injury solicitors specialise in no win, no fee travel and holiday related compensation claims.
For more information please call Andrew Morton on Freephone 0800 0384 384 or visit http://www.pannone.com/personal-injury-solicitor/holiday-accident-claims.asp
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