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Scottish Water chooses Atos Origin and Graham Technology to help improve its Customer Connections Service


Edinburgh, April 2008 -

Atos Origin, an international IT services company, in partnership with Graham Technology, has been awarded a new business transformation contract with Scottish Water aimed at dramatically improving its water and sewerage connections service.
This new contract forms part of a four-year framework agreement between Atos Origin and Scottish Water for application development projects and programmes.

This new contract will see Atos Origin design, build and implement a new online IT solution. This will streamline the process that builders and property developers go through when applying for water and sewerage connections to new properties. Once fully implemented, the new online system will provide operational efficiencies and reduce costs for Scottish Water, whilst improving the overall customer experience.

David Brown, Head of IT, Scottish Water, said: “We have selected Atos Origin, in partnership with Graham Technology, due to their proven expertise in implementing large and complex business change and customer-service focused IT programmes. They will provide Scottish Water with the right mix of technical and project management capability and I am confident that, working together, we will achieve our business aspirations.”

Steve Langmead, Vice President – Scotland, Atos Origin, said: “We are delighted to have been selected to work on this important and exciting project. Working in partnership with Graham Technology and utilising ciboodle, we will provide Scottish Water with a best-of-breed solution that will add real value to the company and its customers alike. We are absolutely committed to helping Scottish Water achieve its operational efficiencies and improve its end customer experience.”

Core to the solution will be Graham Technology’s ciboodle suite – the company’s award winning Customer Interaction Suite that improves the speed of customer interactions and helps manage business processes more effectively.

Mike Hughes, Managing Director, Graham Technology, said: “We are pleased that ciboodle has been selected as a platform for change in Scottish Water and look forward to working with Atos Origin to design, build and implement the right IT solution for the Customer Connections programme. Working with major IT services companies like Atos Origin is a key part of our business strategy, and we are excited to be their partner on this project”


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