Deliver Your News to the World Offers Service and Support Professionals Direct Access to Leading Industry Expertise


Santa Barbara, CA, April 10, 2008 - (, an online resource dedicated to enabling organizations to deliver world-class customer service and support, has announced the addition of several new articles, authored by leading industry experts, to the web site.

These content-rich pieces are intended to be another valuable resource for’s members, and can be immediately viewed at A selection of the latest offerings includes the following:

--What Are Your Customer Demographics?
By Rosanne D’Ausilio, Ph.D., President of Human Technologies Global, Inc.

--The Four Stages of the Customer Experience
By Tom Sweeny, ServiceXRG

--Evaluating Support Center Staffing Tradeoffs
By Penny Reynolds, Founding Partner, The Call Center School is dedicated to providing our members with access to informative articles directly related to running a world-class support center,” said Carolyn Healey, Publisher, “These latest articles are great resources for any support professional interested in delivering exceptional service.” ( offers support professionals free membership, which gives them access to breaking news, research and tools to help them meet the high expectations of their customers and the needs of their employees. Members are senior-level professionals responsible for the help desk, customer support operation or overall IT operations for their company.

For more information:
Carolyn Healey


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