Deliver Your News to the World Announces New Articles from Service and Support Industry Experts Now Available Online


Santa Barbara, CA, January 18, 2008 - (, an online resource dedicated to enabling organizations to deliver world-class customer service and support, has announced the addition of several new articles, authored by leading industry experts, to the web site.

These content-rich pieces are intended to be another valuable resource for’s members, and can be immediately viewed at A selection of the latest offerings includes the following:

- Forecasting Fundamentals: The Art and Science of Predicting Support Desk Workload by Penny Reynolds, Founding Partner, The Call Center School

- Customer Service – Customers’ Patience (or Impatience) by Rosanne D’Ausilio, Ph.D., President of Human Technologies Global, Inc.

- Escaping Groundhog Day by Pete McGarahan, McGarahan & Associates

- The Benefit from Offering Account Management Services by Tom Sweeny, ServiceXRG

“These latest articles from our contributing experts provide invaluable information on a variety of service and support related issues,” said Carolyn Healey, Publisher, “ members are fortunate to be able to draw on the wealth of information provided on our web site that enables them to run a world-class support operation.”

Research shows keeping both customers and employees happy is essential to any company’s success. ( allows visitors to sign up for free membership, which gives them access to breaking news, research and tools to help them meet the high expectations of their customers and the needs of their employees. Members are senior-level professionals responsible for the help desk, customer support operation or overall IT operations for their company.


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