ProactiveNet Selected By Hotels.com to Provide End-to-End Visibility into IT Infrastructure and Business Service Performance

ProactiveNet Helps Identify and Resolve IT Problems Before E-Commerce Affected.

SANTA CLARA, CA, November 8, 2005 –ProactiveNet Inc., the time-to-value leader in Business Services Management, today announced that Hotels.com, L.P., a leading provider of lodging worldwide, has selected ProactiveNet to provide real-time visibility into the performance of its online IT infrastructure. ProactiveNet’s data correlation and analysis software helps Hotels.com stay ahead of potential IT services problems.

Hotels.com is among the most recognized brands in online travel, providing one of the widest selections of lodging accommodations, from traditional hotels to vacation rentals, at more than 20,000 properties worldwide. Given the convenience, speed and flexibility of online travel, the industry--and particularly online hotel booking--has exploded. According to PhoCusWright, a research firm specializing in travel, tourism and hospitality, in 2005 more than 25% of all hotel bookings will be generated from the Internet, while another 25% will be influenced by the Internet but transacted offline.

To keep up with demand, Hotels.com utilizes two data centers and about 700 servers. ProactiveNet’s dynamic baselining technology, called Intelligent Thresholds, automatically learns the normal operating behavior of the Hotels.com IT infrastructure environment, and provides early warning when a performance attribute is outside of its normal range but has not yet affected service delivery. The preemptive problem resolution, combined with the tool’s ability to help the IT team make proactive capacity planning decisions, helped Hotels.com achieve ROI within a month of ProactiveNet’s deployment.

“During our evaluation of ProactiveNet, the software identified a problem with the online transaction processing cluster that, if left unchecked, could have eventually brought the site down,” said Cody Cleveland, director of application services. “If there’s a slowdown or total loss of service, customers won’t wait. And that’s a direct impact to our bottom line.”

Cleveland further explained that ProactiveNet enables Hotels.com’s IT operations team to link IT infrastructure performance to SLAs and other custom business metrics. Going forward, he said the team plans to expand its usage of ProactiveNet, and is in the process of having ProactiveNet monitor Hotels.com’s subsidiary site, TravelNow.com.

“The meteoric growth of the online travel industry is nothing short of remarkable, with the innovators leading the charge,” said Ajay Singh, president and CEO of ProactiveNet. “We’re pleased to welcome Hotels.com, one of the most recognizable and trusted names in online hospitality, to our customer roster.”
About Hotels.com

Hotels.com is a leading provider of lodging worldwide, offering reservation services through its own websites (including http://www.hotels.com and others), its interactive affiliate network (http://www.IAN.com), and its toll-free call centers (1-800-2-HOTELS). Hotels.com gives travelers one of the widest selections of lodging accommodations from traditional hotels to vacation rentals at more than 20,000 properties worldwide. Hotels.com is an operating company of Expedia, Inc. (Nasdaq: EXPE).
About ProactiveNet

ProactiveNet, Inc. is the “Time-to-Value” leader in Business Services Management software solutions for Global 2000 and leading e-commerce companies. The company’s end-to-end solutions deliver unique capabilities to customers with requirements to align IT services to business priorities, seamlessly link business process performance to IT service and infrastructure behaviors, and maximize IT’s value to the business. Achieving value within weeks, ProactiveNet customers measurably improve the availability and performance of IT services, reduce SLA non-compliance, and shorten problem resolution time, while streamlining IT operations and reducing costs.

ProactiveNet customers include E*TRADE FINANCIAL, Hoover’s Online, MoneyGram, McKesson and Walmart.com. ProactiveNet delivers key capabilities to companies implementing ITIL best practices and has been offering end-to-end business and IT services management solutions since 1997. The company is headquartered in Santa Clara, California with international offices in India and the UK. For more information about ProactiveNet, visit www.proactivenet.com and download our ROI studies, or call (877) 277-6686.

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ProactiveNet, the ProactiveNet logo, Intelligent Thresholds, and all ProactiveNet product names and/or slogans are trademarks or registered trademarks of ProactiveNet, Inc. in the U.S.A. and/or other countries. Protected by Reg. U.S. Patents. All other marks are the property of their respective owners, and are used for identification purposes only.

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Jim Azevedo

ProactiveNet

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