Deliver Your News to the World Announces New Content from Leading Service and Support Industry Experts Now Available Online


Santa Barbara, CA, November 14, 2007 - (, an online resource dedicated to enabling organizations to deliver world-class customer service and support, has announced the addition of several new articles, authored by leading industry experts, to the web site.

These content-rich pieces are intended to be another valuable resource for’s members, and can be immediately viewed at A selection of the latest offerings includes the following:

- Contact Center Workforce Management Keeps Getting Better by Donna Fluss, founder and President of DMG Consulting LLC

- Self-Service Success Through Customer Segmentation by Tom Sweeny, ServiceXRG

- First Call Resolution: What About That 14%? by Rosanne D’Ausilio, Ph.D., President of Human Technologies Global, Inc.

- The Remote Agent Program – Worth the Investment! by Pete McGarahan, McGarahan & Associates

“Providing content from leading industry experts is a value added membership benefit that educates our members on a variety of issues directly related to running a world-class support organization,” said Carolyn Healey, Publisher, “These articles draw on the real-world experiences of our contributing experts, as well as related industry research, best practices and case studies.”

Research shows keeping both customers and employees happy is essential to any company’s success. ( allows visitors to sign up for free membership, which gives them access to breaking news, research and tools to help them meet the high expectations of their customers and the needs of their employees. Members are senior-level professionals responsible for the help desk, customer support operation or overall IT operations for their company.

For more information:
Carolyn Healey


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