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Oracle Announces Significant Enhancements in Support Platform Capabilities


Newest Version of Software Configuration Manager Enables Highly Personalized and Proactive Customer Support
ORACLE OPENWORLD, SAN FRANCISCO, CA .- Today, Oracle announced another major step in its commitment to continuously improve the way customer support in the software industry is delivered with the general availability of the next release of its Software Configuration Manager platform. Lightweight and secure, Oracle(r) Software Configuration Manager collects and integrates detailed and dynamic system configuration information that enables Oracle to deliver highly automated and personalized support. It also lays the foundation for a more fully personalized, knowledge-driven and high value add support environment.

Oracle has been a recognized and award-winning leader in customer support for many years, pioneering major advances in electronic support and investing heavily to deliver innovations around proactive and automated support solutions, comprehensive knowledge management, and a vast array of support tools and technologies.

“Oracle is committed to helping customers realize the true business value of their IT solutions by investing heavily in the support environment,” said Juergen Rottler, executive vice president, Oracle Customer Services. “We are committed to delivering the next generation support experience through a new technology platform that delivers better information and solutions to our customers, proactively. The new version of Oracle Software Configuration Manager is a significant enhancement toward delivering this new support foundation consisting of a secure, personalized system that provides easy access to configuration data. Customers using this new platform are enabling dramatic benefits including faster problem resolution, optimized system performance, and reduced IT risks and costs.”

“Oracle Support is second to none in the industry,” said John Matelski, chief security officer and deputy CIO for the City of Orlando. “Oracle has made significant investments in support and is driving service innovation into its products and services to accelerate greater customer business value. The Oracle Software Configuration Manager has dramatically simplified configuration management and its proactive automated healthchecks and security alerts have helped significantly reduce customer risk and optimize systems performance and availability. Oracle is listening to their customers and is delivering exceptional value and unparalleled support and expertise to its customers. The City of Orlando is extremely happy with the outstanding quality of services we have received from Oracle. Oracle has become our strategic partner and trusted business advisor.”

Oracle Software Configuration Manager is the foundation of a new support experience that Oracle is committed to delivering to customers through a portfolio of embedded support tools, capabilities and services. Oracle Software Configuration Manager is based on Oracle Enterprise Manager software and tightly integrates the capabilities of Oracle software with the support processes, knowledge-base and support tools. Available to all Oracle Premier Support Customers, for more information on Oracle Software Configuration Manager, please visit


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