Deliver Your News to the World Launches Blog To Provide Visitors With Tools to Deliver World-Class Service


Santa Barbara, CA, October 25, 2007 - (, an online resource dedicated to providing the latest news, trends and research that directly relates to Customer Service and Support, has announced the launch of a new blog to provide community members with an additional information channel to stay on top of the marketplace. The blog, updated weekly, provides senior level service & support professionals direct access to information on the most relevant areas in customer service, enabling them to benchmark and improve their customer support operation. The blog can be immediately viewed at

The Blog compiles research data on the most relevant topics related to service and support such as call center management, customer experience management, web-based support, help desks, workforce optimization, delivering world-class service and more. In addition to being viewed online, the blog can also be added to visitors’ RSS readers for real-time updates.

Research shows keeping both customers and employees happy is essential to any company’s success. ( allows visitors to sign up for free membership, which gives them access to breaking news, research and tools to help them meet the high expectations of their customers and the needs of their employees. Members are senior-level professionals responsible for the help desk, customer support operation or overall IT operations for their company.

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Carolyn Healey


 Customer Loyalty
 Information Technology

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