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Sun Earns Prestigious J.D. Power and Associates Certification for Outstanding Technology Service and Support


Sun First Network Infrastructure Solutions Provider to Achieve Honor.

SANTA CLARA, Calif.- Sun Microsystems (NASDAQ: JAVA) today announced it is the first major network infrastructure solutions vendor to be certified under the coveted J.D. Power and Associates Certified Technology Service and Support Program. This distinction recognizes Sun for delivering outstanding customer support in North America to customers across its industry-leading Sun product portfolio that includes the industry-leading Solaris Operating System (OS).

The Certified Technology Service and Support program was jointly developed by J.D.Power and Associates and the Service and Support Professionals Association (SSPA) in 2005, to evaluate overall customer satisfaction and help technology support organizations increase their efficiency and effectiveness in customer service. This rigorous certification program includes 290 criteria and 50 separate metrics for key support performance that companies must exceed.

“Achievement of the J.D. Power and Associates Certified Technology Service & Support (CTSS) award is a testament to the dedication and skills of our entire Services team,” said Ian White, senior vice-president Global Customer Services. “This honor is in line with Sun’s commitment to deliver the highest levels of satisfaction with customers and we’ll continue to set and raise the bar for customer satisfaction now and in the future.”

Sun achieved certification by scoring in the top 20 percent for high customer satisfaction among technology support organizations. J.D. Power and Associates worked with Service and Support Professionals Association (SSPA) to measure Sun’s service delivery by surveying satisfaction among over 1,400 customers who recently experienced technical support. J.D. Power and Associates then calculated a Customer Satisfaction Index for Sun to determine their industry ranking against other technology vendors.

“80% of IT buyers in an SSPA study say that certifying support quality is a competitive advantage for a vendor,” said Tom Pridham, Senior Vice President of Advanced Programs, SSPA. “With service excellence being such a critical factor, companies like Sun have demonstrated a commitment to excellence in support and customer satisfaction.”

Sun is among an elite group of enterprise hardware and software companies to achieve this honor. The industry leader joins a short list of technology leaders that have passed the rigorous audit from J.D. Power and Associates.


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