Dell Wins SSPA Star Award for Service Excellence
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Round Rock, Texas.-Dell today announced it has received the Service & Support Professionals Association’s (SSPA) STAR Award for Service Excellence.
Dell’s Global Services team won in the category of service excellence in mission critical support, hardware. Dell was recognized for its excellence in technical support and its ability to effectively maintain its customers’ mission-critical systems in continuous operation.
This is the second time in three years that Dell has won a STAR award in this category. The SSPA STAR Awards for Service Excellence go to companies that demonstrate an ongoing high-level commitment to delivering world-class results.
Over the past several years, Dell has invested more than $200 million in a set of processes, people, and advanced infrastructure that have formed the foundation of Dell’s enterprise support services. Highlights include opening five global Enterprise Command Centers for real-time tracking and monitoring of customer incidents, opening 15 Enterprise Expert Centers, building a team of more than 50,000 Dell and partner information-technology professionals assisting customers around the globe, and partnering with leading software and service providers to quickly detect and resolve customer issues.
“Dell’s advanced service offerings and its investments in its service business are highlighted by the STAR award,” says Jan Uhrich, vice president, Dell worldwide services. “Today’s enterprise customers demand a combination of preventative and proactive services to protect mission-critical operations, and Dell continues to invest and deliver on its mission to simplify information technology for its customers.”
For more information about the SSPA’s STAR awards, visit www.thesspa.com.
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