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UPS First to Provide "Paperless" International Shipping Option


Also Creating Industry’s Most Comprehensive International Returns Service

ATLANTA.- UPS (NYSE:UPS) today announced it will become the first package carrier to offer customers a paperless international shipping option as well as a package return capability to 98 countries and territories.

The new services - UPS Paperlesssm Invoice and international UPS Returns® - will be introduced in January and will make it even easier for customers to expand their businesses to new markets around the globe.

“This is truly a breakthrough for our customers when you look at what goes into cross-border shipping today,” said Kurt Kuehn, UPS senior vice president of worldwide sales and marketing. “Businesses of all sizes count on UPS to simplify international shipping and optimize their supply chains and thanks to the UPS technology now available, we’re dramatically changing the future of global shipping.”

UPS Paperless Invoice
UPS Paperless Invoice will enable customers shipping small packages internationally to “go paperless.” It will use UPS technology innovation to help integrate order processing, shipment preparation and commercial invoice data and then transmit that data to customs offices across the globe, eliminating the need for paper commercial invoices. Once launched, UPS will be the only carrier to offer customers a paperless commercial invoice process for international shipping.

The majority of the small packages UPS ships internationally - everything besides a letter or document - requires a commercial invoice. UPS Paperless Invoice allows shipments to clear Customs using electronic data in lieu of these error-prone paper forms. Because information is stored electronically, customers greatly reduce their chance of making manual errors when filling out customs documentation.

Customers also can breathe easier knowing that the technology prevents them from submitting incomplete Customs paperwork. Incomplete forms are one of the main reasons shipments are held for clearance.

“UPS Paperless Invoice saves time, money and trees,” said Kuehn. “It saves our customers time and resources by reducing office supplies and staff time associated with Customs paperwork. It also gives our customers an easy, painless way to make a positive environmental impact by eliminating paper.”

UPS Returns
Today, many companies hesitate to sell globally over the Internet because of the difficulty of facilitating a return if a customer is not satisfied. UPS Returns is the first industry offering that will allow the recipients of packages to efficiently return them to 98 countries or territories. These recipients can receive the international return label and commercial invoice via e-mail, local post or from a UPS driver picking up the return package.

The expanded service will help improve a company’s cash flow through the faster return of goods while reducing support costs (phone center or help desk) for returns. UPS Returns will not only expand the geographic reach of businesses, it also will help to increase repeat business through a reliable, smooth returns process.

UPS Returns will be easily accessed via UPS shipping systems like UPS WorldShip® or UPS Internet Shipping and also can be integrated into a company’s systems or website.

“With these global solutions, UPS makes shipping from Atlanta to Beijing as simple as shipping from Atlanta to Boston. What’s more, UPS makes getting a shipment returned from Beijing as simple as getting it returned from Boston,” Kuehn said.

UPS Paperless Invoice is provided to customers at no additional charge while rates for UPS Returns vary depending upon the shipment. Fees for international UPS Returns include transportation, a shipping label and applicable duties and taxes.

UPS, which is celebrating its 100th birthday this year, is the world’s largest package delivery company and a global leader in supply chain services, offering an extensive range of options for synchronizing the movement of goods, information and funds. Headquartered in Atlanta, UPS serves more than 200 countries and territories worldwide. UPS stock trades on the New York Stock Exchange (UPS) and the company can be found on the Web at To get UPS news direct, visit


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