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Metrogas Chile Deploys Unified Communications Solutions With Nortel And Microsoft


SANTIAGO, Chile – Metrogas S.A., the largest natural gas distributor in Chile, has implemented an advanced unified communications solution including products and services from Nortel* [NYSE/TSX: NT] and Microsoft. With this upgrade to unified communications, Metrogas will now benefit from incorporating IP technology with desktop applications to facilitate instant collaboration among its employees that furthers productivity and efficiency.

Metrogas’ customer contact center is expected to benefit the most from the new unified communications solution through reduced response times to customer requests, while improving the quality of those responses to help increase sales, customer retention and satisfaction.

“One of the reasons we were most interested in integrating our communications platform with our data infrastructure was to help diminish the gap between incoming calls and the time to delivery of services,” said Carlo Rojas, chief of technology innovation at Metrogas. “This innovative unified communications solution with Nortel and Microsoft allows our representatives to receive telephone calls anywhere they may be at anytime. This alignment between telephony and data is crucial to improve response times.”

“Through our alliance with Microsoft, we are able to provide Metrogas a solution that delivers competitive advantage by simplifying and transforming its business communications,” said Alejandro Bourg, director, Nortel and Microsoft Alliance for Nortel in the Caribbean and Latin America. “And Nortel has teamed with local partners to provide Metrogas with a smooth transition from its traditional phone system to a reliable, feature-rich, software-based solution designed to help improve productivity and reduce costs.”

“For Microsoft each relationship is unique, and starts with developing a shared vision for delivering value to customers. Our unified communications solution with Nortel really breaks down the barriers between voice, email, conferencing, video, and instant messaging for our customers,” said Antonio Budia, regional product manager for Microsoft Latin America. “This cost-effective solution makes the most of the technology that each company has to offer the market. It really is the complete convergence of desktop office functionality with advanced voice services.”

The IP application will integrate more than 30 percent of Metrogas’ headquarters, factory and executive divisions, and will provide high mobility to the sales area, which will be permanently available through PDA’s or RIM Blackberry devices with audio, video, voice messages and e-mail capabilities.

The Nortel and Microsoft Innovative Communications Alliance unified communications solution is based on Microsoft Office Live Communications Server 2005 and its client application, Microsoft Office Communicator 2005, along with Nortel Communication Server 1000E and Nortel CallPilot unified messaging. Using core integration services from the Nortel Global Services portfolio, these products are combined to deliver full-featured telephony and unified communications capabilities.

Since the formation of the Innovative Communications Alliance in July 2006, customers have purchased and deployed more than 430,000 licenses of the joint technology.

Nortel’s Global Services portfolio includes a full range of applications, implementation, management and support for end-to-end multi-vendor, multi-technology networks.


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