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Dell Named No. 1 In Server Customer Satisfaction


Remedial Action Under Way to Correct Control Deficiencies.

Round Rock, Texas.-Dell today was named number one in customer satisfaction for standards-based servers in the Technical Business Research (TBR) Q2 2007 Corporate IT Buying Behavior & Customer Satisfaction Study: x86-based Servers1.

“Dell is focused on delivering the best customer experience, bar none,” said Brad Anderson, senior vice president, Dell Product Group. “Our commitment to simplify information technology -- from our ninth-generation PowerEdge™ servers to our forthcoming blade, virtualization, systems management and other solutions -- will continue to deliver an outstanding experience for our customers.”

According to TBR, Dell’s overall weighted score improved 1.1 percent sequentially, while HP and IBM declined by 1.5 and 0.8 percent, respectively. Dell was the only systems provider to show an improvement in TBR’s latest study, with customer satisfaction scores increasing in eight of the nine attributes measured, including server management, phone support, delivery time, value and ease of doing business.

“Dell has benefited by strengthening its marketing arm, delivery time, overall value and support, and ease of doing business,” said Julie Perron, Manager of Primary Research, Technology Business Research, Inc “This is clearly an indicator of ongoing investments in product design, delivery and customer experience for the past 18 months that accelerated during the past two reporting periods.”

Dell PowerEdge Servers – Simplify, Optimize, Maximize

Dell’s award-winning PowerEdge servers are designed from the ground up to help customers simplify operations, optimize solutions, and maximize value in the data center. With the latest industry standard technologies and industrial design innovations, Dell PowerEdge servers and PowerEdge Energy Smart servers can deliver the performance customers need while helping to reduce power requirements and datacenter complexity, giving customers an ideal solution for scaling business applications without increasing IT resources.


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