LHS and Alcatel-Lucent Launch New Converged Billing and Customer Care Solution for Prepaid and Postpaid Customers
LHS, a leading provider of telecom billing and customer care systems, and Alcatel-Lucent (Euronext Paris and NYSE: ALU) today announced a fully integrated prepaid and postpaid converged billing system for present and next-generation voice, data and multimedia services. Alcatel-Lucent will offer the solution to all of its existing customers and new customers to support their transformation to prepaid and postpaid convergence. This solution becomes a major component of Alcatel-Lucent’s customer care and billing portfolio, and adds particular value to customers in emerging markets.
This new joint solution strengthens an existing strategic relationship between LHS and Alcatel-Lucent. In the past, the companies worked on many postpaid customer care and billing solutions together.
The solution combines components of LHS’s iX Series Release 2 system with Alcatel-Lucent’s payment suite. It also integrates all components needed for provisioning, customer care and refilling prepaid telephone cards.
The most recent example of a customer benefiting from this successful cooperation is the Belarus mobile services provider BeST, Minsk, for whom Alcatel-Lucent implemented the BSCS iX billing and customer care system.
“With this new joint solution with LHS, network operators are offered a fully converged all-in-one system, which combines rating, billing, customer care, provisioning and Alcatel-Lucent’s network integration services for prepaid and postpaid customers in real time,” said Jean Pierre Gaillat, Professional Services Managing Vice President, OSS/BSS and Software Integration at Alcatel-Lucent. “Communication service providers will benefit from LHS’ best-of-breed product BSCS iX and Alcatel-Lucent’s carrier-grade payment suite, which will help them improve customer retention overall.”
“In addition, the solution is a reaction to the increased billing demands of providers who want to harmonize all processes across prepaid and postpaid segments”, said Wolfgang Kroh, CEO of LHS. “This not only significantly reduces the running costs of telecommunications providers, but also allows them to launch innovative services much faster than before with lower initial capital expenditure.“
LHS is the preferred supplier for a billing solution sold and marketed by Alcatel-Lucent. By selecting components of the widely tested and established billing software BSCS iX of LHS, Alcatel-Lucent lowers the technology and investment risks for network operators. In addition, the integration of the total solution keeps implementation costs low, while customers benefit from the flexibility of freely choosing prepaid and postpaid options. Regardless of the payment option, they can always enjoy the full range of their network provider’s services.
The new software solution will be available in labs for customer testing throughout Alcatel-Lucent and will be introduced for the first time at TeleManagement World May 20 – 24 in Nice, France.
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