Delta Launches Convenience of delta.com for French-speaking Customers
Delta globalizes self-service for worldwide customers online and at the airport as part of international growth
ATLANTA, Jan. 9, 2007 – Delta Air Lines’ French-speaking customers in Canada, Belgium, France, Switzerland and the Caribbean wishing to book travel to, from and beyond the United States can now use the convenient shopping and self-service functionality at delta.com in French for all important travel information, booking, seat assignments, SkyMiles frequent flyer award ticket booking, refunds and much more. This enhancement is a milestone for Delta, which operates daily service from the United States to Montreal; numerous flights to Paris from Atlanta, New York JFK and Cincinnati; to Brussels and Zurich from Atlanta and New York JFK; from New York JFK to Nice; and new flights from Atlanta to Martinique and Guadeloupe in the French West Indies.
“As Delta continues to grow internationally, we’re placing great emphasis on enabling our customers to experience our self-service products in the languages they prefer, and making delta.com more user friendly for our diverse audiences, “ said Josh Weiss, Delta’s managing director of delta.com. “It’s not enough to say we want to be a global carrier. We also have to continue delivering customer-focused technology to help customize the global travel experience.”
To access delta.com in French, Delta’s online customers should log onto delta.com, choose their country in a drop-down menu and select French as their choice of language, then navigate for reservations, deals and travel information. Delta will further enhance the travel experience for French and Spanish-speaking customers later this year with the introduction of French and Spanish self-service check-in kiosks available in many airports.
Delta.com in French is one of five international languages being launched to make booking travel online even easier for Delta customers worldwide. As part of its globalization efforts, the airline has also successfully launched delta.com in Spanish, German, Italian and Portuguese and is currently developing versions of its Web site in Russian, Chinese, and Japanese to be launched later this year.
Delta Air Lines (Other OTC: DALRQ) offers customers service to more destinations than any global airline with Delta and Delta Connection carrier service to 304 destinations in 52 countries. With more than 50 new international routes added in the last year, Delta is America’s fastest growing international airline and is a leader across the Atlantic with flights to 31 trans-Atlantic destinations. To Latin America and the Caribbean, Delta offers nearly 600 weekly flights to 58 destinations. Delta’s marketing alliances also allow customers to earn and redeem SkyMiles on more than 14,000 flights offered by SkyTeam and other partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. Including its SkyTeam and worldwide codeshare partners, Delta offers flights to 457 worldwide destinations in 97 countries. Customers can check in for flights, print boarding passes and check flight status at delta.com.
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