Stockholm County Council (SCC), chooses Consorte for call center services
25.10.2006 - SCC has signed a frame agreement with Addicom AB regarding telephone services (call center services). The various service areas within Stockholm can make use of automated services (IVR) and manned services (call center) in their interaction with the general public. The services are based on Consorte Pulse – Consorte’s net centric solution.
The frame agreement is signed for 5 years and can be prolonged with 2 additional years. According to estimates done by SCC, the total value of the counsil’s usage of these services exceeds 20 MSEK/year.
Addicom is a Consorte reseller in Sweden. Their offer with Consorte PULSE was rated as SCC’s first choice in steep competition with more well-known suppliers.
”Consorte’s solution is very interesting. Above all I appreciate that we do not have to make any investments in hardware or software to utilize the services. We can very rapidly deploy new services or increase our capacity – e.g. in the case of a disaster where the number of incoming calls is unpredictable. Again - no investments! Obviously I am also pleased that Consorte’s services are reasonably priced!”, says Anne Serving, section leader at the council’s central IT department.
About Stockholm County Council:
Stockholm County Council’s activities affect over one fifth of Sweden’s population. The geographical area covered by the council includes 26 municipalities, with a total population of 1.9 million.
Stockholm County Council’s mandate is to ensure that its residents have access to health care and public transport. The county devotes its resources to preventing health problems and to making culture accessible to all of its residents. Important elements of the County Council’s operation include long-term traffic planning, regional growth and development, and environmental issues. More information: www.sll.se
We help businesses improve their communication!
Consorte Group ASA is a leading company in development, integration, delivery and operation of communication solutions to the enterprise market. The Group has subsidiaries in Norway, Sweden, Denmark and the UK and supplies services and solutions that are adapted to the individual customer’s business and requirements. Consorte’s customers regard communication as business critical and Consorte addresses this by combining business understanding with advanced communication technology. The Group is listed on the Oslo Stock Exchange.
About Addicom AB:
Addicom is a leading Swedish supplier of enterprise telephony, telephony services and telephony add-on equipment. The company simply assists customers to find the optimal product or service to meet their requirements.
Addicom works with selected suppliers, among others Consorte, that meet Addicom’s and the markets expectations and demands.
For more information (Swedish only): www.addicom.se.
- Contact Information
- Guttorm B Johansen
- Consorte Group ASA
- Contact via E-mail
This news content was configured by WebWire editorial staff. Linking is permitted.
News Release Distribution and Press Release Distribution Services Provided by WebWire.