DHL Simplifies Global Trade With New Online Tool
Plantation, Fla. -- October 23, 2006
DHL Import Express Online Launched to Provide Full Control Over
Imports for Global Shippers
DHL, the world’s leading global express delivery and logistics company, today launched DHL Import Express Online, the latest web-based tool designed to put customers in the driver’s seat by providing full control over their imports or third-party (country-to-country) shipments. DHL Import Express Online enables customers to quickly, easily and securely prepare and manage their shipments from the convenience of a personal computer.
DHL’s Import Express product and new web-based Import Express Online tool have been driven by the large and growing $1.5 trillion import market. Customers need the most efficient business processes to support their imports and third-party shipments, and this new web-based tool can support shipping transactions from 46 countries to anywhere in the DHL network, with subsequent rollout to more trade routes throughout DHL’s network.
DHL Import Express Online combines DHL’s global reach and understanding of importing with a web interface that emphasizes superior customer service and ease of use. “Importing customers, working with suppliers off-shore, need to coordinate communications effectively to ensure cross-border shipments meet their expectations,” said Mike Heilman, vice president of eCommerce at DHL. “DHL Import Express Online provides the communication link that enhances the global shipping experience for customers, simplifying the entire importing process.”
DHL Import Express Online gives customers the ability to ship with ease, providing them with full visibility and control during the shipment process. With a few simple clicks online, the importer can specify all instructions for their shipment - including terms of sale, pickup schedule, service levels, and amount of insurance desired - eliminating the time and expense of filling out forms manually. All waybill numbers for tracking are easily accessible in the system during the entire shipment process, with automatic shipment status notifications sent via email throughout the shipment lifecycle.
DHL Import Express Online is also the only web-based importing tool developed by an express carrier that keeps a customer’s account number private for improved security. All charges are on one account number, on one invoice, and in one predetermined currency. Responding to importers’ need for flexibility, DHL does not limit size or weight for Import Express shipments.
How it works
- A DHL customer with an Import Express account number requests a shipment from their supplier via DHL Import Express Online. The shipment instructions are sent electronically, with the account holder dictating terms of trade, insurance and addressing details.
- The importer’s account number(s) for the billing of transportation and duties are withheld from both messaging and paperwork for added security.
- Goods are picked and packed by the supplier.
- Shipment paperwork and automated advisories are prepared using DHL Import Express Online. The pickup is scheduled online and the shipment is collected by a DHL courier.
- Proactive notification is sent via email upon shipping - to the importer and also the receiver.
All of the information needed to get started with DHL Import Express Online, including how to obtain an Import Express account number, register for the service, and prepare and track shipments, is available at www.dhl-usa.com (see link under DHL News).
At DHL, Customer Service is back in shipping. Our mission is to provide the most flexible, personable and enjoyable experience in the shipping industry for our customers.
DHL is the global market leader of the international express and logistics industry, specializing in providing innovative and customized solutions from a single source. DHL offers expertise in express, air and ocean freight, overland transport, and contract logistic solutions as well as international mail services, combined with worldwide coverage and an in-depth understanding of local markets. DHL’s international network links more than 220 countries and territories worldwide with over 285,000 employees dedicated to providing fast and reliable services that exceed customers’ expectations.
Founded in San Francisco in 1969, DHL is a Deutsche Post World Net brand. For more information on DHL, please visit www.dhl.com .
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