Why Companies Who Choose to Invest in a Leadership Training Course for Managers are Increasing Profitability and Success
Retail expert reveals how to increase profitability opportunities by encouraging leadership qualities among staff.
Leaders that employ a dictatorial style of management, for example, and do things like discourage questions and give orders to follow instructions will ultimately fail to create a comfortable environment for their staff to feel safe in. This limits creativity, productivity and ideas sharing and isn’t a model of management.
Poor leaders cause profit loss and staff dissatisfaction, while good leaders know how to increase profitability margins and inspire colleagues to improve and contribute, according to a study about the relationship between leaders and their impact on the organisation’s bottom line in Forbes magazine.* The study also revealed that outstanding leaders deliver profits double those of good leaders.
Founder and CEO of The Retail Solution – a company that delivers a leadership training course for managers, that includes retail training and coaching – Roger Simpson, says the most successful companies in the world all say “it’s not about the profits, it’s about creating the ideal culture for their employees. That is, once the culture has been defined correctly, the earnings roll out naturally”. www.theretailsolution.com.au
“Research shows sound leadership can increase company profits two fold. Employees want to feel like they belong to a team and that they’re contributing to something bigger than themselves. They want to feel worthy and valuable, and like they’re making their difference in the world,” says Roger.
“Leaders that employ a dictatorial style of management, for example, and do things like discourage questions and give orders to follow instructions will ultimately fail to create a comfortable environment for their staff to feel safe in. This limits creativity, productivity and ideas sharing and isn’t a model of management that demonstrates how to be a good team leader.” www.theretailsolution.com.au
The Retail Solution offers companies leadership training, staff coaching and management guidance to achieve increases and sustain gains. According to Roger, the key to how to increase profitability for any business lies in the attitude of the management, and he offers these three tips to cultivate success:
- Give meaning and context to staff members about the work they do. “There’s always a huge shift in levels of productivity as soon as employees understand what they’re contributing to and how they’re making a difference to the business,” says Roger.
- Keep team members well-informed about their performance, and encourage their involvement. “It’s difficult for employees to improve their performance without feedback. However studies into workplace communication has found that when feedback is given in the incorrect manner, one third of staff members’ performance worsens.”
- Grow people. “Great leaders see the potential in people, and commit themselves to their growth and prosperity,” says Roger. “While unsuccessful leaders tend to feel threatened or insecure when the people around them develop and learn.”
To discover the answers to the question, ‘what are the qualities of a good leader’ and learn how they can be incorporated to achieve business success, contact Roger at The Retail Solution, or visit www.theretailsolution.com.au.
About The Retail Solution
With over 35 years’ industry experience, Roger Simpson is recognised as Australia’s #1 authority on customer ROI in the retail industry, and as a global expert on staff coaching, customer service and selling skills.
Roger’s expertise is maximising sales and service levels through lifting the performance of people. Over many years, Roger has increased business profits specifically by motivating and guiding owners and staff in their interaction with each other and with customers.
His company, The Retail Solution, has delivered training and coaching programs to retail clients in nearly 30 countries around the world, with most experiencing sales increases well in excess of 100 per cent.
Roger is called on frequently by customer service managers and CEOs of retail organisations to analyse, design and implement profitable customer service projects. Roger is passionate about creating great customer service and a triple win for retailers, staff and customers.
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- Contact Information
- Roger Simpson
- The Retail Solution
- (61) 417 056 589
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