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Is NetCentral CCS’ Managed Service Program (MSP) Right For Your Organization?

Clare Computer Solutions (CCS), a professional services firm providing IT solutions for companies in the San Francisco Bay area since 1990, has been measuring the success and response time of its Managed Service Program (MSP) NetCentral that it first rolled out in 2003. The results of the testing and metrics have surprised even the executive management team.


San Ramon, CA USA – WEBWIRE
CCS has been in the Managed Service Provider (MSP) space since 1990.
CCS has been in the Managed Service Provider (MSP) space since 1990.

According to CCS CEO Brad Mendonsa: “Our NetCentral Managed Service Program has increased in sales by 14.94% over last year. We attribute this to our excellent response rate, having a help desk on site and utilizing staff engineers.”


Clare Computer Solutions (CCS), a professional services firm providing IT solutions for companies in the San Francisco Bay area since 1990, has been measuring the success and response time of its Managed Service Program (MSP) NetCentral that it first rolled out in 2003. The results of the testing and metrics have surprised even the executive management team.

According to CCS CEO Brad Mendonsa: “Our NetCentral Managed Service Program has increased in sales by 14.94% over last year. We attribute this to our excellent response rate, having a help desk on site and utilizing staff engineers.” Many MSPs utilize call centers offshore, freelance engineering staff and don’t have a formal Service Level Agreement (SLA) in place.

“At the core of every service business there needs to be accountability and we’ve established measurable data to ensure we are meeting our performance agreements for our clients.” Recently CCS instituted a more specific Service Level Agreement that is measured 24/7. “We are proud to say that our performance records indicate that we met our goals for response, resolution plan and resolution on nearly 99% of over 6000 tickets since the beginning of the year.”

MSPs may not be the solution for every company. Some organizations utilize a hybrid approach with CCS providing some of the more complex services working closely with in-house IT managers.  In house IT departments may require additional assistance when it comes to budgeting for new equipment or special projects and for our MSP clients we offer discounts on these services.

Below are links to two documents that detail the features and benefits for CCS’ NetCentral. “We want to help our clients to be as knowledgeable as they can about the tools available in the marketplace and the level of accountability that we provide our clients,” concluded Mendonsa.

4 Top Criteria  For Choosing a Managed Service Provider (MSP)
3 Signs Your Company May Be Ready for a Managed Service Provider Solution

For more information about CCS or to register for one of the upcoming events visit http://www.clarecomputer.com/events or call Tel (800) 339-0690 ext 148. Visit our events page to attend an educational event about technical and IT topics to broaden your knowledge base.

About Clare Computer Solutions (CCS)
 
Clare Computer Solutions has been providing high quality IT Network Services and Network Support to Bay Area companies since 1990. CCS has installed over 2,400 multi-user networks and serviced many more. Clients represent diverse industries including: healthcare, manufacturing, construction, insurance, service industries, legal, hospitality and more throughout the San Francisco Bay Area and Northern California. The company is based in San Ramon, California. Visit: www.clarecomputer.com
 
Our Services
We have experience in deploying solutions utilizing technology from Microsoft, Novell, Citrix, VMware, Cisco, Hewlett-Packard, Dell and many other industry leaders. Our long-term relationship with these manufacturers ensures considerable depth of knowledge in these products, and how they interoperate. What this means to our clients: solutions are deployed quickly and correctly.
 
Our Process
CCS strives for seamless integration and high touch customer service from the most highly certified and trained team possible. Clients are kept informed with monthly reports and quarterly reviews. From our detailed invoices to our process, clients regularly report that they appreciate our level of detail and transparency when it comes to their business. Our internal performance guidelines ensure that we continue to perform at peak level to service all of your IT needs.
 
Our Mission
CCS is a technology partner committed to our client’s future by listening, strategizing and implementing cost effective technology solutions. We are an extension of our client’s business and are interested and committed to their long-term success. We ensure that your technology supports the vision, experience and the passion that is the basis of a thriving business.

Our Vision
We are dedicated to becoming the premier technology solutions provider in the Bay Area by following these three tenets:

•    Listening to our clients and understanding their needs
•    Becoming our client’s trusted advisors
•    Following best practices, policies, and systems which create greater responsibility and accountability to the client and to each member of our team.

Visit: www.clarecomputer.com
 
 
 
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