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CodeBaby to Work With Anthem Blue Cross Blue Shield in Colorado to Help Improve Enrollment Experience by Better Engaging Customers

CodeBaby Intelligent Virtual Assistant technology will provide online self-service experience for Anthem customers through education and navigation


Colorado Springs, CO – WEBWIRE

Partnering with Anthem to help them with their customer engagement strategy is validating not only for our technology, but for our expertise of the problems facing healthcare organizations today. We are setting the standard for using IVA technology to create engaging and impactful customer experience in today’s complex online world.” ~Ray Catudal, Director of Healthcare Consulting, CodeBaby

CodeBaby, a global customer engagement and intelligent virtual assistant (IVA) technology provider, today announced that Anthem has selected CodeBaby to help improve the enrollment experience for Anthem customers by better engaging them through education and navigation assistance.
 
With the healthcare market drowning in consumer confusion and lack of terminology understanding, CodeBaby is positioned to assist Anthem with helping increase their consumers’ healthcare literacy, and thereby make better healthcare decisions.
 
“Partnering with Anthem to help them with their customer engagement strategy is validating not only for our technology, but for our expertise of the problems facing healthcare organizations today,” said Ray Catudal, director of healthcare consulting, CodeBaby. “We are setting the standard for using IVA technology to create engaging and impactful customer experience in today’s complex online world.”
 
About CodeBaby
CodeBaby is a global digital engagement and intelligent virtual assistant (IVA) technology provider. Leveraging emotional engagement and video game expertise, CodeBaby’s solutions drive engagement and retention for Fortune 500 customers within healthcare, financials, banking, and eCommerce. CodeBaby is an  Oracle Gold partner , and was recently named a  2014 eHealthcare Leadership Award Winner  for providing innovative solutions in healthcare. Visit us at  http://www.codebaby.com  or follow us on  LinkedIn  and Twitter @CodeBaby.


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