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Medallia Appoints Mike Kourey as CFO

Proven financial leader to take CEM leader to the next level

Palo Alto, California – WEBWIRE

Medallia (, the global Customer Experience Management (CEM) leader, today announced Mike Kourey as its new chief financial officer. With over 20 years of financial operating and audit committee experience with both startups and large technology enterprises, Kourey brings extensive hands-on expertise in leading financial strategy and execution for high-growth companies.
“Mike is exactly what we have been looking for in a CFO. He brings sharp business and financial acumen as well as a humble and human approach to leadership,” said Borge Hald, CEO and co-founder of Medallia. “Mike has the breadth and depth of experience in scaling companies through rapid phases of growth that will be crucial to Medallia’s continued journey to lead the customer experience industry.”
Most recently, Kourey was a partner at Khosla Ventures, where he worked closely with RingCentral to guide the company through its successful initial public offering. Kourey has also held a number of operational finance leadership roles – including serving as CFO of Polycom, where he started as the seventh employee and helped grow the business to over $1.5 billion in annual revenues.
“I was initially attracted to Medallia due to its leading position in the customer experience management industry,” Kourey said. “Importantly, as I got to know the company and its customers, my reasons for wanting to join the company grew. Medallia’s corporate culture is fantastic, and the company is transforming the way customers and brands interact. I see massive growth potential here, and am delighted to contribute to a leadership team focused on helping companies deliver the best possible customer experiences.”
Kourey also serves on the board of directors at RingCentral and various private companies and previously served on the boards and audit committees of Aruba Networks and Riverbed Technology. He holds a Master’s degree in Business Administration from Santa Clara University and a Bachelor of Science degree from the University of California, Davis.
About Medallia
Medallia® is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands, including Four Seasons, Sephora, Airbnb, CA Technologies and the Zurich Insurance Group. Medallia’s Software-as-a-Service (SaaS) application enables companies to capture customer feedback everywhere the customer is (web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia has offices in Silicon Valley, New York, London, Paris, Australia and Argentina. Learn more at
©2015 Medallia, Inc. Medallia is a registered trademark of Medallia, Inc.

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